[Hiring] Senior Strategic Account Executive @UnitedHealth Group

Role Description

The Strategic Account Executive manages ongoing client relationships and strategic partnership initiatives for an assigned book of business dedicated to Health Plans. The Strategic Account Executive serves as a client-facing resource for assigned clients, acting as client advocates within the organization.

• Manages assigned accounts with a focus on client trend and contract performance, strategic plan development and execution, cultivating and maintaining multi-level client relationships.
• Manages client contract renewal or market check activities with the primary goals of retaining clients, obtaining multiple year agreements, and maintaining or improving profitability.
• Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client.
• Understands OptumRx product and service offering, articulating the operational, clinical, and financial value of programs to clients across multiple stakeholders.
• Maintains consistent, accurate, and regular client communications.
• Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news.
• Maintains a complete understanding of client contract terms, ensuring all assigned contracts are monitored and reported as stated in the terms.
• Responsible for facilitating the creation and delivery of client presentations, implementation activities, and daily client interaction.
• Stays abreast of industry trends and developments, demonstrating strong communication skills in presenting these to clients.
• Demonstrates expertise in pharmacy benefit strategies and OptumRx Rx clinical programs, articulating these accurately to clients and internal partners.
• Provides leadership to team members in client, segment, and corporate initiatives.
• Provides regular feedback to management regarding client metrics, client requirements, and business development opportunities.
• Maintains documentation on clients in both Optum systems and within client dashboards.
• Participates in sales preparation meetings and finalist sales presentations as necessary.
• Responsible for ensuring client satisfaction and developing action plans if NPS does not reflect high client satisfaction.
• Provides support to other departments as requested.
• Exhibits compliant and ethical behavior in the performance of job responsibilities.
• Actively participates in Compliance and Ethics Program, including attending annual compliance and ethics training.
• Follows all policies and procedures relating to job responsibilities.

Qualifications

• 3+ years of experience in PBM client account management.
• 2+ years of experience with managing client contracts.
• Advanced proficiency in delivering presentations to various audiences.
• Proficient with MS Suite - Word, Excel, PowerPoint.
• Ability to potentially travel up to 25%.
• Willing to work with clients and colleagues across various time zones.
• Driver’s License and access to reliable transportation.

Requirements

• 3+ years of experience with upsell programs to clients.
• 2+ years of PBM operations experience.
• 2+ years of experience supporting PBM Healthplan clients.
• Project Management Experience/Certification.
• Familiarity with RxClaim; Tracker and Navigator.
• Advanced understanding of PBM industry.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (subject to eligibility requirements).