[Hiring] Senior Specialist, Sales Support @Western Union

Role Description

The Sales Support Specialist is responsible for providing high-quality administrative and operational support to the assigned regional sales team. This role plays a key part in ensuring the smooth execution of sales processes, effective agent lifecycle management, and timely delivery of data and insights that drive regional business performance.

• Support the Regional Sales team with back-office administration, account management, contract renewals, and agent interactions.
• Assist with sales pipeline updates, maintain sales scorecards, prepare and process contract documentation, and coordinate banking and payment setups for new and existing agents.
• Support the end-to-end lifecycle of Western Union, Vigo, and OV agents — including lead tracking and classification, pipeline management, agent enrollment and setup, activation, ongoing support, ownership changes, and agent deletions.
• Manage and resolve day-to-day operational queries from both Sales and Agents, ensuring timely and accurate responses.
• Assist in tracking and analyzing regional sales performance, consolidating data from multiple sources, and helping prepare insights and reports for management.
• Ensure that sales processes, agent administration, and data management activities are completed accurately and on time.
• Identify, analyze, and resolve issues that arise in day-to-day sales operations and agent support activities.
• Contribute to the coordination and monitoring of regional sales initiatives.

Qualifications

• Bachelor’s degree preferred.
• 2–4 years of experience in a sales support, operations, or administrative role within financial services, payments, or another fast-paced, customer-focused industry.
• 2+ years’ experience working with data including reporting and analysis.
• 2+ years’ experience with project management, business process, and sales operations.
• 1+ year of experience with PowerBI and Intermediate/Advanced proficiency is required.
• Advanced proficiency with Excel including pivot tables and vlookups is required.
• 1+ year Salesforce.com is preferable.
• Familiarity with CRM platforms, contract and account management tools, and reporting systems used to track pipeline activity, agent performance, and sales results.
• Strong attention to detail, problem solving, effective prioritization, and proactive collaboration across teams and functions.

Benefits

• Healthcare, Dental and Visioncare
• Teladoc medical Experts
• Lumino Health Virtual Care
• Employee Term Life and AD&D Insurance
• Basic Critical Illness Insurance
• Short & Long Term Disability
• Access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

Company Description

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.