[Hiring] Senior Specialist, Sales Operations @Softchoice

Role Description

This role sits at the operational core of the WWT Microsoft program, accountable for enforcing data integrity, quote accuracy, and end-to-end flow across Microsoft services opportunities spanning WWT and Softchoice systems. It is a high-exposure function supporting sales, finance, and delivery.

This is not a static role. The environment is fast-moving, ambiguous, and continuously evolving as the Microsoft program scales. Scope will expand, shift, and be redefined in real time. Success requires an individual who is highly organized, detail-obsessed, and analytically rigorous, with the ability to impose structure where none exists and operate effectively without fully defined processes.

You will work directly alongside senior leadership across WWT and Softchoice. Expectations are high. The pace is unforgiving. The margin for error is low.

This role is designed for operators who thrive in building from the ground up, bringing energy, precision, and resilience to help scale what is intended to become the largest Microsoft program in North America. If you require defined swim lanes, steady-state operations, or incremental change, this role will not be a fit.

What you will do:

• SOW to Quote Conversion
  • Translate WWT Microsoft Statements of Work (SOW) and Level of Effort (LoE) into quotes within the Softchoice Salesforce system.
  • Ensure alignment between scope, pricing, and required inputs before quote submission.
  • Support clean handoff from “won SOW” to SFTC delivery teams.
  • Work directly with WWT Microsoft Services Solution Architects (SSA) to gather and validate inputs required for quoting.
• Salesforce Data Management & Coordination (WWT + Softchoice)
  • Own end-to-end data accuracy, completeness, and integrity across WWT and Softchoice Salesforce instances for Microsoft services opportunities.
  • Ensure opportunities adhere to defined data standards, with all required fields populated to support reliable forecasting and reporting.
  • Proactively identify, investigate, and resolve data gaps, inconsistencies, and misalignment across systems.
  • Collaborate with WWT Account Executives, WWT Client Services Executives and WWT Microsoft Service Executives to address missing or incomplete information.
  • Drive alignment between WWT and Softchoice opportunity data.
• Microsoft Partner Center Administration (WWT)
  • Own the administration and ongoing management of Microsoft Partner Center, ensuring customer associations, opportunity alignment, and partner activity records are accurately maintained for all WWT Microsoft services engagements.
  • Maintain complete and compliant Partner Center data aligned with internal WWT reporting requirements, ensuring consistency across systems and programs.
  • Monitor data quality within Partner Center, identify gaps or inconsistencies, and coordinate with internal sales and operations stakeholders to resolve issues and maintain accuracy.
  • Produce Partner Center reporting outputs that support Microsoft program tracking, leadership visibility, and operational decision-making.
• Reporting, Forecasting & Insights
  • Own data preparation and validation for weekly, monthly, and quarterly forecasting and performance reporting (pipeline, bookings, attach, etc.).
  • Develop standardized reporting and executive-ready materials (e.g., dashboards, pre-reads, governance decks) to support operating reviews and leadership decision-making.
  • Translate data into clear insights, highlighting key trends, risks, and opportunities to improve pipeline quality and sales execution.
  • Develop and maintain standardized reporting outputs and presentation materials for executive governance forums (e.g., monthly operating reviews, regional performance reviews), ensuring data is translated into clear, decision-ready insights.
• Compensation and Performance Tracking
  • Provide monthly performance data for Microsoft Solution Executives to the compensation team.
  • Ensure data accuracy and alignment across regions and opportunities.
• Process Support and Continuous Improvement
  • Support ongoing improvements to processes between WWT and Softchoice systems.
  • Adapt to new requests related to reporting, data, and system requirements.
  • Work within evolving processes and help bring structure where needed.

Qualifications

• Post-Secondary Degree (BA in Economics, Finance, or Business OR BSc in Engineering)
• 5 years of Business Analyst, Sales Analyst and/or similar reporting & analytics role
• Experienced Power BI / Tableau user or equivalent experience with visualization tools
• Excel expert and comfortable with MS Office Suite (Excel & PowerPoint)
• Ability to work in a complex and fast-paced environment
• Experience working with Sales or Customer data in a B2B and Technology environment
• Experience with a CRM Platform (Salesforce.com) will be highly beneficial
• Strong analytical problem-solving skills with sound business judgment, with the ability to understand the implications of what the data is telling us
• The ability to work with a high degree of focus and attention to detail is a must
• The ability to speak and present confidently with WWT & Softchoice senior leadership

Compensation

A reasonable estimate of the current base pay range for this position is $69,750 to $93,000 annually + 8% Target Incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Benefits

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program