[Hiring] Senior Solutions Engineer @Clutch

Role Description

As a Senior Solutions Engineer at WithClutch, you will be a pivotal member of our sales team, responsible for bridging the gap between our solutions and our customers' needs. You will combine your technical expertise with your industry knowledge and strong interpersonal skills to effectively communicate the value of our platform to potential and existing clients. This role requires a deep understanding of our product capabilities, excellent problem-solving abilities, and the ability to establish strong relationships both externally and internally.

What You’ll Do

• Within 1 month, you will:
  • Have a full understanding of the problems we are solving with our technology and be able to assign our solutions/features to the specific pains our clients are feeling.
  • Be able to autonomously configure demo instances for consumer lending and consumer deposits and will have mastered the associated product demo talk tracks.
  • Demonstrate a solid foundation of the ecosystem partners Clutch touches and have familiarity with competitor solutions.
  • Be fully credible on our technical stack and product suite, able to field cross-functional questions without escalation, including but not limited to: Claude, Demostack and Github (inclusive of the coding peripherals eg: vs code).
• Within 3 months, you will:
  • Have run at least 1 full sales cycle where you have played the leading role, including solution design for consumer deposits and/or lending.
  • Be the default point of technical escalation for at least one class of complex deals (e.g., integration-heavy or compliance-sensitive opportunities).
  • Be able to articulate a solid understanding of our solutions, integration paradigms, ecosystem partners, and product roadmap.
  • Have demonstrated proficiency with the tools used in your day-to-day activities as evidenced by the artifacts you will have contributed to team and company libraries.
  • Have solidified deep interpersonal relationships with cross-functional partners, including but not limited to: product, engineering, design, compliance, implementations, enablement, and customer success that contribute to the overall success of Clutch.
  • Work semi-autonomously with limited oversight from management.
• Within 6 months, you will:
  • Be seen as a product expert across all solutions that Clutch provides, including consumer deposits, consumer lending, business deposits, loan automation, and ancillary offerings.
  • Have introduced an AI-enabled workflow (e.g., automated demo environment provisioning, AI-assisted technical qualification) that the full SE team has adopted, and can point to a specific, measurable efficiency gain it produced for the team's output (e.g., % reduction in demo build time, % faster discovery-to-proposal turnaround).
  • Have built and own the SE team's Technical Discovery & Qualification Framework — a structured scorecard for assessing integration complexity, compliance risk, and technical fit that does not exist today.
  • Work in a mostly autonomous fashion (eg: without support from management), ensuring you are managing up appropriately.
  • Will be considered an SME for not only products sold by Clutch but also system architecture, integration paradigms, system configurations, and internal tooling.
  • Be the named point of technical escalation for integration-heavy and compliance-sensitive deals — AEs and SEs route to you by default when a deal's technical complexity threatens to stall it.

Qualifications

• 5+ years working as a sales engineer, solutions engineer, or technical consultant, preferably in fintech or for a high-growth startup.
• Proven experience in a technical sales or sales engineering role, preferably within the fintech or SaaS industry.
• Previous training/certifications from Sandler or MEDDIC/MEDDPICC a plus.
• Familiarity with various programming languages and output structures, including: Python, React, JSON, JavaScript, etc.
• Solid understanding of AI and the ability to leverage it effectively and accurately.
• Strong technical foundation across the relevant product/systems domain, with enough depth to be a real escalation point.
• Bachelor’s degree in Engineering, Computer Science, or an equivalent combination of education and experience.
• Operates with a strong sense of urgency, making sound, well-reasoned decisions quickly in a fast-paced environment without sacrificing quality or accuracy.
• Judgment to identify which technical/process gaps are worth fixing at the team level versus which are one-off.
• Exceptional verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills to understand complex customer requirements and propose effective solutions.
• Dedication to understanding and addressing customer needs with a customer-first mindset.
• Ability to collaborate effectively with cross-functional teams and contribute to a positive team environment.
• Comfortable working in a fast-paced, dynamic startup environment where priorities and tasks can change rapidly.
• The ability to travel (both domestically and internationally) up to 50% of the time with little notice.

Preferred Qualifications

• Deep knowledge of one or more of the following: real-time core banking systems, online banking platforms, deposit account origination systems, risk, fraud and compliance tools, and modern consumer loan origination systems.
• Prior banking experience (e.g. retail branch, branch operations or systems support) inclusive of working for a vendor/partner.

Benefits

• Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
• Create your ideal workspace with a dedicated budget for home office essentials.
• Grow personally and professionally with a budget for work-related trips and co-working.
• Prioritize your well-being with comprehensive health and dental insurance plans.

Company Description

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.