[Hiring] Senior Solutions Engineer @Atlassian

Role Description

DX's Solutions Engineering Team at Atlassian is seeking a highly skilled and passionate Pre-Sales Solutions Engineer to be a key driver in the growth of the DX product in the APAC region. You will serve as the solution expert throughout the sales cycle, dedicated to solving our Upmarket and Enterprise customers' most complex business problems using our products and solutions, and ultimately helping to close critical deals.

• Own the Technical Partnership: Integrate yourself with DX's Solutions Engineering Team at Atlassian to be the technical force multiplier for direct sales, partners, and account teams focused on Mid-Market and Enterprise customers. Track customer profiles, complexity, strategic roadmaps, and solution success to optimize outcomes within your assigned territory.
• Drive Strategic Discovery: Execute rigorous customer discovery sessions to define the current state, uncover critical business challenges, and map those needs to specific Atlassian products, platforms, and solutions.
• Be a Technical Innovator: Architect and build cutting-edge technical solutions and integrations that currently do not exist, solving complex, unique customer problems with custom-tailored uses of the Atlassian platform.
• Maximize Opportunity: Identify every opportunity for cross-product and solution expansion, ensuring maximum platform adoption and customer value.
• Command Product Expertise: Serve as the product expert for all Atlassian software in the pre-sales process, articulating and demonstrating the transformative value of our tools.
• Forge Strategic Alliances: Build and maintain robust partnerships with aligned Account Executives, reviewing pipeline, opportunities, needs, and feedback to refine and accelerate the joint selling cycle.
• Be the Customer Advocate: Capture, track, and document critical product feedback and competitive intelligence gained from customers, advocating for internal development by sharing this intelligence with Product Management.

Qualifications

• 3+ years of experience interacting with mid-market customers in a pre-sales capacity.
• Excellent communication and strong presentation skills to multi-level audiences.
• Creative problem solver who can interpret complex business problems and distill them into elegant technical solutions.
• Comfortable in both high-level business contexts and technical discussions, especially with engineering audiences.
• Knowledge of programming languages like Ruby and proficiency in query languages like Postgres SQL.
• Proven track record in building executive relationships and collaborating across teams to meet customer needs.

Benefits

• Wide range of perks and benefits designed to support you and your family.
• Health and wellbeing resources.
• Paid volunteer days.
• Additional offerings available at go.atlassian.com/perksandbenefits .