[Hiring] Senior Services Executive @ServiceNow

Role Description

This role is part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include:

• Impact success offering
• Product implementation services
• Training

The Services Account Executive is well-versed in services and post-sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the Services sales strategy by:

• Collaborating with software sales account teams, Customer Outcomes team members, and our ecosystem of delivery partners
• Developing and executing a services sales strategy in the designated territory with a target account list
• Proactively creating new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
• Creating pipeline and managing end-to-end forecasting process for Services opportunities
• Serving as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arranging and conducting Executive and CxO services-related discussions in alignment with the account strategy
• Leading extended team in solutioning and scoping, and proposal development
• Executing value-based selling methodology for Impact, Implementation Services, and Training opportunities

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent).
• New account sales focus, operating independently to identify new opportunities.
• Existing relationships in large enterprise accounts a plus.
• Demonstrable track record of achieving Services, Success, or Training sales targets.
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives.
• Strong operational command – managing end-to-end franchise.
• Travel up to 75% (depending on geography/region).

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.