[Hiring] Senior Sales Representative @Top Hat Engineering Corp

Role Description

We're seeking a highly motivated and results-driven Senior Sales Representative with a strong background in Advanced Automation within Warehouses to join our team as a dedicated "hunter" for new business. The ideal candidate will be responsible for:

• Identifying, prospecting, and closing new logos to expand our market share.
• Independently managing the full sales cycle, from initial outreach to contract negotiation.
• Focusing on lead generation and building a robust pipeline of new opportunities using both new and existing contacts.
• Leveraging deep industry expertise to build rapport with key stakeholders and demonstrate the value of our solutions.

Primary Duties and Responsibilities

• Drive Revenue: Identify, engage, and focus on expanding market share and unlocking new opportunities for sustainable growth.
• Own Key Relationships: Serve as the primary advisor for new and existing clients, understanding their evolving supply chain needs and aligning our SaaS solutions to their goals.
• Drive Expansion: Identify upsell/cross-sell opportunities, negotiate renewals, and collaborate with internal stakeholders to close expansion deals.
• Champion Success: Partner with various support teams to ensure seamless onboarding, adoption, and ROI realization.
• Strategic Planning: Lead quarterly business reviews (QBRs) to showcase value, address pain points, and co-build roadmaps for future collaboration.
• Voice of the Customer: Advocate for client needs internally, sharing feedback with Product and Marketing to shape platform enhancements.
• Exceed Metrics: Deliver against targets for net revenue retention (NRR), customer satisfaction (CSAT/NPS), and expansion revenue.

Qualifications

• Bachelor's degree in Engineering (Mechanical or CS), Business Management, or related field.
• 10+ years in account management, customer success, or sales roles, preferably in SaaS, supply chain, or enterprise software.
• Proven track record of retaining and growing high-value accounts (six, seven, or eight-figure ARR) in complex sales cycles.
• Deep understanding of material handling systems, advanced automation, software, labor applications, inventory management challenges, and how technology solves them.
• Ability to engage C-suite, IT, and operations leaders with executive presence and strategic insights.
• Passion for diagnosing client pain points, building ROI-driven business cases, and delivering tailored solutions.
• Skilled in CRM tools, Microsoft Suite, and collaboration platforms (Slack, Teams).
• Ability to safely lift, carry, push, and pull objects weighing 40+ pounds.
• Ability to stand and walk for extended periods of time, including throughout full work shifts.
• Ability to follow safety procedures, wear required personal protective equipment, and maintain a clean and organized work area.
• Reliable attendance and punctuality, including flexibility to work extended hours.

Benefits

• Impact: Shape the success of industry-leading companies while advancing your career at the forefront of supply chain tech.
• Growth: Opportunities to advance into leadership roles or specialize in enterprise/strategic accounts.
• Rewards: Competitive base salary + uncapped variable pay, and benefits tailored to senior professionals.
• Culture: Join a team that values empathy, curiosity, and a relentless focus on customer outcomes.

Company Description

At Top Hat Engineering, we’re revolutionizing supply chain management with cutting-edge Software & Mechanical solutions that empower businesses to optimize operations, reduce costs, and scale efficiently. Our platform is trusted by industry leaders, and we’re on a mission to transform how supply chains operate globally.