Role Description
The Sales Engineer will be responsible for supporting field engagement activities including:
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Overview presentations
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Pre and post sales visits
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Assisting with lab and field trials
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Troubleshooting
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Training
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Installing
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Implementing
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Providing other customer support as needed
Duties and Responsibilities:
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Direct account and partner responsibilities for assigned territories.
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Maintain a current knowledge base and skills set including:
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Relevant competitive solutions sets
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ADTRAN product specifications
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Performance criteria
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End-user applications
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Customer requirements
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Provide technical and sales support including demonstrations, evaluations, and training for accounts in assigned territory and perform technical presentations for customers, partners, and prospects.
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Assist in the development of formal sales plans and proposals for assigned opportunities.
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Work cross-functionally with Proposals, Marketing, Corporate, Engineering, etc. to ensure that information is consistently up-to-date and accurate.
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Participate in strategic meetings with cross-functional members to identify issues, client requirements, product requirements and direction, processes, and timelines of final products to be delivered to clients.
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Maintain a current knowledge base of and consistently convey ADTRAN brand and company specifics, competitive customer solutions, as well as product strengths and weaknesses.
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Ensure the final deliverable product is functional, meets the customersโ needs, and upholds the ADTRAN brand while maintaining a professional and positive image of the ADTRAN brand.
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Other projects and tasks may be assigned to accommodate the changing needs of the department and the Company.
Qualifications
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Bachelorโs Degree (B.S./B.A.) or equivalent experience required.
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5+ years of related experience required.
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Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA), and/or Advanced Technology Support Program (ATSP) preferred.
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Extensive travel required: 60% or more out of office, 40% or more overnight stays.
Preferred Qualifications (Optional)
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ADTRAN and Cisco product experience (or relevant experience in key competitor products) as well as Pre-Sales technical support experience preferred.
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Working knowledge and demonstrated experience with:
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IP Routing
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Ethernet Switching
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VoIP
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IP Telephony
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VPN
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Security
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802.11 Wi-Fi
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Remote Access
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Voice/Video
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LAN & WAN
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Baseline SE
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Transmissions Systems
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Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA), and/or Advanced Technology Support Program (ATSP) preferred.