[Hiring] Senior Sales Engineer @NICE

Role Description

As a senior member of our DACH presales team, you'll be the trusted technical advisor on our most strategic and complex enterprise opportunities. This is not a junior demo role — it's a position for a tenured consultant who can own the technical narrative in front of enterprise buyers, navigate sophisticated stakeholder landscapes, and shape solutions that close seven-figure deals.

Beyond the deal cycle, you'll be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer and marketing events, and helping drive awareness across the region.

How will you make an impact?

• Partner with the sales team to plan, prepare and execute on complex, strategic enterprise deals across DACH and expansion markets.
• Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements.
• Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences.
• Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy.
• Run and support POCs/POVs that prove value in real enterprise environments.
• Be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer events, webinars, trade shows and marketing activities to build awareness.
• Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms.
• Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.

Qualifications

• A tenured track record in presales, sales engineering, or solution consulting — ideally managing complex enterprise deals end to end.
• Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies.
• Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies.
• You actively use LLMs and AI tools in your daily work to move faster and build better.
• JavaScript programming/scripting experience essential; Java, Python or similar is a plus.
• Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design.
• A confident, engaging presenter comfortable on stage at customer and industry events.
• Strong grasp of NLU/NLP, conversational AI technologies, and related software, including UI/UX.
• Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders.
• Excellent communication skills and cross-functional collaboration. Fluent in German and English; additional regional languages a plus.

Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Company Description

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI.

Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.