[Hiring] Senior Sales Engineer @Arch Systems

Role Description

Arch Systems is looking for a Senior Sales Engineer based in Mexico to serve as a critical technical partner in our go-to-market motion. In this role, you will support the pre-sales process by:

• Clearly articulating Arch's product capabilities and value proposition.
• Designing and executing pilots to demonstrate return on investment (ROI).
• Defining integrated solutions that connect Arch with customer and partner production systems.

You will act as a key bridge between customers, sales, and product teams—leveraging your expertise across Information Technology (IT) and Operational Technology (OT) to guide prospects through complex technical evaluations. This role requires strong manufacturing domain knowledge, technical depth, and the ability to communicate effectively with both technical and non-technical stakeholders.

This role must be based in Mexico. Candidates must be located in Mexico to be considered.

Qualifications

• Bachelor's degree in Industrial Engineering, Computer Science, or a related technical field, or equivalent practical experience.
• 3+ years of experience in a technical sales, sales engineering, or solutions engineering role within manufacturing environments.
• Strong understanding of IT and OT systems, with the ability to design and explain integrated manufacturing solutions.
• Exceptional presentation and communication skills, with the ability to explain complex technical topics to both technical and non-technical audiences.
• Strong analytical and problem-solving skills, with a practical approach to designing solutions for customer challenges.
• Proven ability to work effectively in a remote, cross-functional team environment.
• Fluent written and spoken English required; additional languages are a strong plus for supporting global customers.
• Must be located in Mexico.

Requirements

• Partner with Account Executives to qualify opportunities, uncover customer needs, and guide prospects through technical evaluation and decision-making.
• Deliver compelling, technically credible demonstrations that highlight the business and operational value of Arch's manufacturing AI and data platform.
• Define, plan, and execute pilots and proofs of concept (PoCs) that validate technical fit and demonstrate measurable ROI.
• Work directly with customers to understand manufacturing processes and challenges, and map Arch's solutions to address their specific pain points.
• Collaborate with product and engineering teams to propose solutions that integrate Arch with customer and partner production systems.
• Present complex technical concepts clearly to a range of stakeholders, from shop-floor engineers to executive leadership.
• Respond to customer security questionnaires using Arch's existing response library, while maintaining and expanding that knowledge base to improve efficiency and consistency.
• Provide hands-on training and technical support to customers during pilots and early-stage deployments.
• Stay informed on industry trends, competitive solutions, and emerging technologies, and clearly articulate Arch's differentiation.
• Travel approximately 25% of the time for customer meetings, product demonstrations, trainings, and industry events.

Benefits

• Join a team building advanced AI and data products that meaningfully improve manufacturing operations around the world.
• Work alongside a passionate, multidisciplinary team that values curiosity, open dialogue, and cross-functional collaboration.
• Develop leadership and technical skills through hands-on experience with product innovation, complex customer programs, and data-driven decision-making.
• Benefit from equity opportunities that align your contributions with the long-term success and mission of Arch Systems.
• Thrive in a remote-first culture designed to enable flexibility, balance, and productivity across a globally distributed team.

Application Process

Please submit resumes in English. We encourage passionate applicants to apply, even if they don't meet every qualification. At Arch, we value authenticity and believe in hiring individuals as their full, unique selves. We're committed to fostering an environment where team members can leverage their strengths while continuously learning and growing. Don't let imposter syndrome hold you back—if you're excited about this opportunity, we'd love to hear from you!