[Hiring] Senior Sales Ambassador @Abbott

Role Description

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

The Senior Sales Ambassador will be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. They will operate as the primary account management contact with customer accounts, focusing on:

• Growing new business
• Improving economic profitability
• Increasing customer loyalty
• Business retention via contract renewal and closing new Informatics solutions

Additional functions include:

• Acting as a trusted partner to existing customers
• Building promoters and achieving targeted retention rate
• Managing and driving development of accounts according to strategic account plan (i.e., value expansion and economic profitability)
• Coordinating order, delivery, and billing
• Performing assay integrations

This position is very visible and will influence customer purchase decisions. Responsibilities include:

• Making decisions on reagent utilization on integrations and troubleshooting product replacement
• Considering financial and customer implications as part of decision making
• Contributing to the effectiveness of the CAPA system with accurate documentation of customer complaints and actions taken
• Monitoring and maintaining customer satisfaction through direct contact
• Adhering to safety guidelines, policies, and procedures

The role is a remote, field-based position with the ability to travel up to 70-75% in the assigned territory and other domestic business locations. The territory covers the state of Texas, and the ideal candidate would be based within the territory by a major airport.

Qualifications

• Bachelor’s degree or equivalent relevant experience required
• Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products
• Experience providing technical product application and/or hardware support
• Experience interfacing with customers
• Strong people management and communication skills
• Troubleshooting/problem solving skills
• Computer skills (MS Office)
• Valid Driver’s License

Requirements

• Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology or Commercial is preferred
• 2+ years’ relevant healthcare/sales experience
• Strong people management and communication skills
• Troubleshooting/problem solving skills
• Proficient with MS Office (e.g., Word, Excel, and PowerPoint); internet savvy
• Shows ability to prioritize work independently
• Negotiation skills
• Demonstrated sales skills
• Commitment to customers; service-minded
• Demonstrates innovation, adaptability, and schedule flexibility
• Analyzes discrete issues and provides solutions
• Anticipates, identifies, and meets internal and external customer needs and requests
• Makes logical timely decisions based on analysis and experience
• Effectively manages time, prioritizes tasks, and defines tasks necessary to meet goals
• Demonstrates proficiency and works efficiently with computer and other digital devices
• Displays effective oral and written communication to accomplish business goals
• Develops self by acquiring the skills, knowledge, and experience to support the business direction of the organization
• Persuades others to support a course of action

Benefits

• Career development with an international company
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit
• A company recognized as a great place to work in dozens of countries worldwide
• Named one of the most admired companies in the world by Fortune
• Recognized as one of the best big companies to work for as well as the best place to work for diversity