[Hiring] Senior Representative, Equipment Specialist @Cencora

Role Description

The Equipment Specialist, working under the direction of the Director of Sales – Medical Technology, is responsible for capital equipment sales and technical assistance for both MWI customers and MWI sales staff.

• Responsible for responding to inquiries from sales associates and customers to assist in the difficult process of purchasing and implementing capital equipment.
• Responsible for managing sales regions as the equipment ambassador. Identify needs and opportunities to grow sales of equipment.
• Act as the primary point of contact in directing the MWI sales staff as to what equipment sales resources are available and how to best access these resources.
• As needed, assist in special projects assigned by team leadership.
• Be or assist as project managers for veterinary hospital new builds, remodels, renovations or relocations as assigned.
• Order entry of complex orders that require higher degree of detail.

Qualifications

• Associate’s degree in veterinary technology or bachelor’s degree in an animal health field is preferred but not required.
• Three or more years’ experience working in a veterinary clinic or two or more years in a call center environment with an animal health products distributor or manufacturer is necessary.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook is needed.
• Experience with CRM Salesforce is desirable.

Requirements

• Speak Effectively: Speaks effectively in individual or group situations including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive high impact delivery.
• Customer Service: Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and gains respect and loyalty; identifies and takes appropriate action on customer needs.
• Know the Customer and the Market: Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.
• Build Quality Service: Defines quality service based on customer needs, wants, expectations and profitability and aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively.
• Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
• Maintain Technological Expertise: Keeps informed of technological advances affecting the industry; recognizes/identifies appropriate and effective technological applications for use by the company; applies internal technology to effective advantage.
• Demonstrate Interpersonal Skills: Communicates in an open, straightforward, honest and respectful style; checks for message clarity; understands the effect the communication style has on others, including nonverbal communications; plans for and adapts to the wide variety of communication preferences and needs of others.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.