[Hiring] Senior Relationship Manager @American Psychological Association

Role Description

The Senior Relationship Manager, International is a senior sales and strategic partnership role responsible for driving revenue growth and managing relationships across assigned international sales territories. This includes engagement with institutional clients such as academic librarians, consortia, hospitals, government agencies, and corporations within various global regions. The role focuses on:

• Strategic sales planning
• Territory-specific market development
• Client relationship management
• Subscription revenue growth for APA’s publishing databases and digital products

Qualifications

• Bachelor’s degree required (MBA or MLIS preferred)
• 7+ years of sales experience in:
  • Academic databases
  • E-journals or e-books
  • Academic library markets
• 3+ years working with channel partners or third-party sales vendors
• Proven track record selling to institutional decision-makers

Requirements

• Computer Skills Required:
  • MS Office Suite
  • CRM Systems, e.g. Salesforce

Responsibilities

• Revenue & Sales Strategy:
  • Achieve annual revenue targets for assigned APA publishing products, markets, and channels
  • Develop and implement Account Sales Strategy & Territory Development Strategy for both new and renewal accounts
  • Identify new customer acquisition opportunities and expand existing accounts
  • Maintain a sales pipeline for renewals and new deals
• Client Relationship Management:
  • Manage relationships with institutional clients and library consortia
  • Engage decision-makers at academic, hospital, corporate, and government institutions
  • Develop & maintain relationships at all levels of the academic institution applicable in the value chain
  • Conduct needs assessments and consultative sales discussions
  • Present solutions, proposals, and close sales deals
• Collaboration & Market Engagement:
  • Work closely with marketing, product management, and sales operations teams
  • Provide consultative guidance to third-party platform vendors selling APA products
  • Represent APA at industry conferences and customer events
• Revenue Optimization:
  • Drive growth through:
    • New client acquisition
    • Gap analysis of existing customers
    • Subscription renewals and retention
• Travel up to 20%
• Other duties as assigned

Benefits

• Remote Work/Flexible Scheduling
• 401(k) option with employer match of up to 4%
• Medical, dental, and vision insurance options and an outpatient mental health benefit
• Paid personal/vacation time plus 12 paid holidays
• Family/Medical Leave
• Tuition assistance
• Employee Assistance Program (EAP)
• Short- and long-term disability insurance
• And more

Application Instructions

Qualified candidates must apply online through APA’s applicant system and attach a resume and cover letter specifying your salary expectations. Applications that are submitted without both documents are considered incomplete and will not be reviewed for consideration.

Once your application is submitted, you will receive a confirmation email. Please make sure to check your Spam folder if you do not receive an email from us.

The American Psychological Association is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, or any other protected categories covered under local law.