[Hiring] Senior Principal Client Partner @Charter Communications

Role Description

The Senior Principal Client Partner is responsible for owning and growing a portfolio of RapidScale’s most strategic enterprise clients. This role is accountable for driving business value, revenue growth, and a superior customer experience across RapidScale’s full portfolio of managed and professional services. The Senior Principal Client Partner operates at the executive level, building deeply embedded relationships with C-suite stakeholders and developing a strong understanding of each client’s business strategy, priorities, and technology landscape. This individual is responsible for aligning RapidScale’s solutions to client needs, demonstrating clear business value and outcomes, and positioning RapidScale as a long-term strategic partner.

Serving as the single point of accountability for the client relationship, the Senior Principal Client Partner owns the full customer lifecycle including account strategy, growth, retention, and overall relationship health. This role is designed to simplify the customer experience by replacing fragmented overlays with a unified, executive-level ownership model.

The Senior Principal Client Partner works cross-functionally with solution engineering, delivery, product, and leadership teams to ensure alignment, secure resources, and drive successful outcomes. This individual is responsible for leading account planning, managing the sales cycle from qualification through close, and ensuring all internal stakeholders are effectively leveraged to support client success.

Qualifications

• Bachelor's degree and 10+ years of enterprise sales, client partner, or strategic account experience. The right candidate could also have a master’s degree and 8 years’ experience, a Ph.D. and 5 years’ experience, or 14+ years of relevant experience without a degree.
• 7–10+ years of experience managing relationships with C-suite stakeholders in large enterprise environments.
• Proven ability to drive revenue growth, retention, and expansion within complex enterprise accounts.
• Demonstrated experience leading multi-year, multi-SOW, services-led engagements, typically in the $5M–$20M+ TCV range.
• Strong background in managed services, consulting, or cloud-based solution selling.
• Experience structuring and selling hybrid and multi-cloud solutions across private and public cloud environments.
• Ability to navigate complex organizations, influence decision makers, and build long-term executive relationships.
• Strong business acumen with the ability to connect technology solutions to measurable business outcomes.

Requirements

• Experience in a cloud MSP, systems integrator, or consulting environment.
• Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems.
• Experience selling integrated managed services and professional services solutions.
• Experience in industries such as Healthcare, Financial Services, Professional Services, Retail, and Gaming.
• Travel up to 30–50% as needed to support client engagement.