[Hiring] Senior Manager, Services Engagement @Genesys

Role Description

Genesys is seeking a Senior Manager, Services Engagement to lead services sales execution for our Professional Services and Education offerings. In this role, you will manage and coach a team of Services Engagement Sales professionals while also be responsible for the combined quota of the entire team. You will be responsible for driving professional services and education bookings, revenue growth, and customer value through consultative, solution-based selling. This is a hands-on leadership role for a proven services sales leader who thrives in fast-paced, SaaS environments and enjoys building high-performing teams while directly contributing to revenue outcomes.

What You’ll Do

• Drive Revenue & Bookings
  • Consistently meet or exceed quarterly and annual professional services and education bookings, revenue and profitability targets.
  • Personally position the value of services, negotiate and close services opportunities independently and in partnership with account teams.
  • Identify and develop services sales opportunities that drive customer adoption, consumption, and expansion.
  • Translate customer business and technical needs into clear, compelling services proposals and statements of work.
  • Ensure every proposal is based on well-defined services and clearly articulated and achievable outcomes, financially healthy to deliver expected profitability, and follows Genesys PS Strategy and regional objectives.
• Lead & Develop High-Performing Teams
  • Manage, coach, and develop a team of quota-carrying Services Engagement Sales professionals.
  • Assign and manage individual quotas, KPIs, and revenue targets.
  • Establish and track pipeline health, forecasts, and performance metrics to ensure predictable results.
  • Provide ongoing coaching, feedback, and corrective action plans to support performance improvement.
  • Foster a culture of accountability, collaboration, and continuous improvement.
• Account Planning & Cross-Functional Collaboration
  • Develop and execute account plans in partnership with Sales, Professional Services, and Customer Success teams.
  • Collaborate with Professional Services delivery teams to identify upsell and cross-sell opportunities.
  • Build trusted relationships with customers, partners, account executives, and internal stakeholders.
  • Leverage customer insights and data to continuously improve selling strategies and services offerings.
• Solution & Value Selling
  • Apply consultative, solution-selling approaches to align services with customer business objectives.
  • Leverage technical and functional expertise to understand customer challenges and scope billable services accurately.
  • Partner with third-party vendors and ecosystem partners to support complex customer solutions.

Qualifications

• 8+ years of experience in services sales, technical sales, or business development
• 3+ years of experience managing and coaching quota-carrying sales professionals
• Proven track record of meeting or exceeding individual and team sales targets
• Experience developing statements of work and professional services proposals
• Background in SaaS, CCaaS, or enterprise software environments
• Strong consultative, solution-selling experience
• Excellent forecasting, pipeline management, and organizational skills
• Strong executive communication and relationship-building abilities

Preferred Qualifications

• Experience selling professional services alongside enterprise software
• Demonstrated success leveraging partner ecosystems to achieve quota
• Experience working in global, matrixed organizations

Benefits

• Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.