[Hiring] Senior Manager, Sales Operations @The Cigna Group

Role Description

The job profile for this position is Sales Operations Senior Manager, which is a Band 4 Management Career Track Role. Cigna’s Individual Dental Team is seeking a Sales Operations Senior Manager within our Distribution & Sales Operations organization. This position is responsible for leading operational oversight, performance management, and partner accountability across outsourced Sales call centers supporting Individual Dental.

• Manage a team of Sales and Distribution Support professionals responsible for the full operational scope of Call Center & Distribution Support.
• Establish and maintain a disciplined operating model across multiple outsourced partners, ensuring KPIs are defined, measured, and achieved.
• Partner closely with Sales, Distribution, Quality, Compliance, Marketing, Project, and external vendor leadership to improve sales execution, broker support, agent readiness, quality performance, and customer and broker experience.
• Proven people leadership skills, strong vendor management experience, and the ability to influence a complex, matrixed organization.

Qualifications

• Bachelor’s degree in business, communications, health care, or related field required; advanced degree desirable or equivalent proven experience considered.
• 8+ years of experience in sales operations, call center operations, vendor management, health insurance operations, or a related combination.
• 5+ years of successful people leadership experience preferred, including experience managing, coaching, and developing operational support teams.
• Demonstrated experience managing outsourced call center or vendor partner relationships, including KPI management, governance routines, issue resolution, and performance improvement.
• Solid knowledge of the health insurance industry, regulatory environment, sales operations processes, and call center technology, terminology, and performance drivers.
• Experience identifying operational and technology gaps, developing solutions, and implementing changes across internal and external partners.
• Strong process improvement background with demonstrated experience developing SOPs, operating routines, reporting disciplines, and scalable operational practices.
• Enterprise thinker with proven ability to influence, gain consensus, and drive accountability across internal matrix partners and external vendors.
• Strong verbal, written, presentation, relationship-building, and executive communication skills.
• Solid organizational and time management skills with ability to manage multiple priorities, projects, and partner deliverables in a fast-paced, changing environment.

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Company Description