[Hiring] Senior Manager, Sales & Customer Support @Mann+Hummel GmbH

Role Description

This is a Remote position only if you currently reside in the state of Texas near a major airport. Otherwise, this is an Onsite position based at our location in Goleta, CA (Greater Santa Barbara, CA area). No Visa sponsorships are available for this position. Salary Range: $120,000 - $150,000 + bonus.

The Senior Manager, Sales & Customer Support provides ongoing support to direct reports and customers on a daily basis. He/she will lead a team focused on resolving various commercial items and aggressively targeting expansion opportunities within the industrial water market. He/she will support the implementation of business strategies and maintain profitable relationships focused on:

• Accelerating opportunities
• Driving funnel growth
• Team execution
• Order processing
• New account acquisition

Job Responsibilities:

• Player coach managing accounts and a team consisting of Inside Sales and Customer Service
• Key markets: Chemical, Oil & Gas, Lithium/Mineral Mining, Data Centers, Micro-Electronics, Semi-Conductors, etc.
• Applications: Water and Wastewater
• Key technology offering: Reverse Osmosis (RO), Ultra-Filtration (UF), Nano-Filtration (NF), Micro-Filtration (MF), Membrane Flat Sheet and Contract Manufacturing
• Supports the business in strategy execution and implementation of the regional growth plan
• Provide ongoing technical support and ensure high-quality customer service
• Serve as a liaison between the customer and MANN+HUMMEL internal departments
• Prepare price analyses and operational sales planning
• Prepare and lead price negotiations for new projects and customers
• Support the business with market research and industry intelligence
• Identify, develop and support the team with identification of new customers
• Accelerate new channel partner (Distributors, OEMs, Integrators) relationships
• Maintain, update and coach Salesforce discipline
• Responsible for achieving individual and team booking and revenue targets
• Provide urgent response time in delivering customer & channel partner satisfaction
• Responsible for prospecting, developing and managing a distribution network

Qualifications

• Bachelor’s degree in Engineering, or a similar field of study
• 8 years’ minimum customer-facing sales experience within a manufacturing environment
• 3 years’ minimum team leadership / team management experience leading direct reports
• Experience developing and implementing customer-focused strategies
• Previous experience in filtration (membrane, particle filters, coalescers, etc.)

Requirements

• Customer driven, organization and coordination skills, self-motivated and ability to deliver in fast-paced, challenging environments
• Ability to manage multiple projects simultaneously
• Ability to travel approximately 30 – 35% (Primarily domestic U.S./ Canada)
• Conflict management skills
• Strong English communication skills (verbal, written, presentation)
• Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
• CRM experience
• SAP experience

Company Description