[Hiring] Senior Manager, Revenue Systems @PolyAI

Role Description

PolyAI is hiring a Senior Manager, Revenue Systems to own the GTM technology stack that powers our revenue organization. This is a foundational role for how we scale. You'll bring architectural clarity to our systems, tell us honestly what's broken or redundant, and drive the rebuild and optimization needed to support a high-growth enterprise sales motion.

Salesforce is the center of our GTM systems. Around it sits a suite of tools (Outreach, Gong, HubSpot, Clay, and others) that need to work together cleanly and earn their place. You'll have real agency in shaping what that looks like, working closely with RevOps and GTM leadership to recommend, decide, and execute.

This isn't a role for someone who maintains what exists. It's for someone who questions whether what exists is right, has a clear point of view on what "good" looks like, and drives the team to get there.

You will report to the VP of Revenue Operations.

What You'll Do:

• Systems Ownership & Architecture
  • Own Salesforce end-to-end: data model, workflows, automations, integrations, and governance
  • Conduct a rigorous audit of the current Salesforce instance and lead a meaningful rebuild where required
  • Continuously evaluate and optimize the broader GTM stack across marketing, sales, post-sales, and channel motions, eliminate redundancy and establish a coherent architecture that scales with the business
• GTM Systems Operations
  • Translate GTM workflows into durable system logic: lead routing, opportunity management, prospecting enrichment, post-sales handoffs, and renewal triggers
  • Govern CRM data quality: deduplication, account hierarchies, field hygiene, and attribution integrity
  • Document architecture decisions and integration logic so the organization's systems knowledge is shared and durable
• Agentic Workflow & AI Thinking
  • Proactively identify opportunities to introduce agentic automation across the GTM systems stack - where AI can replace manual steps, surface better signals, or accelerate workflows
  • Partner with our AI Operations lead to evaluate and adopt new capabilities, ensuring what gets built is grounded in clean systems and reliable data

Qualifications

• 5-8 years in Revenue Operations, GTM Systems, or CRM Architecture within growth-stage B2B SaaS
• Deep Salesforce expertise: you've built or rebuilt an instance before, not just administered one
• Working knowledge of Outreach and HubSpot, and how the broader GTM stack integrates around Salesforce
• A systems thinker who designs for scale, stability, and future automation, not just the immediate ask
• Comfortable as auditor, architect, and executor: you assess what's wrong, design the fix, and build it
• Genuinely curious about AI and its application to GTM workflows. You think in terms of what can be automated, not just what can be configured

Requirements

• You've led a Salesforce audit and rebuild at a company going through a step-change in GTM complexity
• Experience with AI-powered GTM tooling: agentic automation, enrichment orchestration, or AI-assisted prospecting (Clay, Gong, Common Room, or similar)

Benefits

• 💰 Participation in the company’s employee share options plan
• 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• 👪 Life Insurance
• ◻️ STD and LTD
• 💰 The opportunity to contribute to the company's 401k plan
• 🏝 Flexible PTO policy + 11 designated company holidays
• 📚 Annual learning and development allowance
• 🏡 One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair
• 🧡 Enhanced parental leave
• 👨‍👩‍👧 Company-funded fertility and family-forming programmes
• 🌸 Menopause care programme with Maven