[Hiring] Senior Manager Professional Services Sales @Egnyte

Role Description

Our Global Technology Solutions team is looking for an experienced Professional Services Sales Manager to help drive and expand on our Professional Services execution at Egnyte. Egnyte’s Professional Services team is laser-focused on ensuring our customers get improved time-to-value in their Egnyte investment. Reporting to our Director – PS Sales and Operations, you’ll focus on balancing revenue creation with long-term customer retention, and ultimately an excellent Egnyte experience.

• Customer Engagement: Become deeply familiar with the Egnyte selling motion. Learn what’s working, what’s not working in Professional Services Sales and lead process-improvement tasks & initiatives. This will include development of key metrics, sales coaching, live-mentoring, SOP improvements, etc.
• Team Management: Lead the existing Professional Services Sellers in a player-coach capacity. This includes all management responsibilities and ultimate accountability for the key metrics and success of the team.
• Metric Management: Balance core SaaS revenue attainment with PS Sales Bookings. You’ll be accountable for PS Bookings, Attach rates, Discounting rates, and partner with your Delivery peers on PS revenue, quality rates, and more.
• Sales Engagement: Build effective working relationships with Egnyte sellers and sales leadership. Help them accomplish quicker conversion times & rates, while balancing the need for quality Professional Services engagements.
• Strategy Guidance & Feedback: Serve as the “voice of the field/customer” as the primary connection of what our sellers and customers need from Professional Services. Work closely with the PS Delivery leaders to make improvements as necessary.

Qualifications

• Customer-Facing, Compelling, Self-Directed, Communicator
• 7+ years in B2B SaaS Professional Services roles
• 3+ years in customer-facing selling roles
• Proven experience with executive presentations & high-pressure selling environments
• Strong technical skills (cloud, data migration, authentication infosec, etc.)
• Very strong verbal and written communication skills
• Team player with the ability to multitask and meet deadlines, while thriving in a fast-paced work environment
• Understanding of modern product integration & cloud-native B2B SaaS applications

Requirements

• Experience in balancing revenue creation with long-term customer retention
• Ability to manage and lead a team effectively
• Skills in developing key metrics and process improvements
• Capability to build relationships with sales leadership
• Experience in serving as a voice of the field/customer

Benefits

• Competitive salaries and comprehensive benefits
• Company equity depending on role and level
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
• Up to 12 weeks of paid Parental and 10 weeks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access
• HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
• One Medical virtual care, providing you with healthcare access across the country