[Hiring] Senior Manager, Client Strategy- Beauty & Wellness @ShopMy

Role Description

As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients — owning day-to-day account management and overall client satisfaction within our Beauty & Wellness pod. The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success. To thrive in this role, you must be organized, engaged, detail-oriented, and well-versed in advising on affiliate marketing programs — while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self-starters who act with limited guidance in a fast-paced environment.

Your Impact to The Role:

• Create a relationship as a deeply trusted advisor with brand executives across the beauty and wellness sector.
• Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients.
• Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data-backed suggestions.
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget.
• Identify and create solutions for day-to-day issues impacting business across multiple accounts.
• Deliver timely, accurate, and professional support to accounts — timeliness is key.
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities.
• Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners.
• Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team.

You Are Energized By:

• Building trusted relationships with senior marketing leaders at leading beauty and wellness brands.
• Translating complex data into clear, strategic narratives that drive investment decisions.
• Managing high-impact, high-visibility accounts where execution and strategy must both be exceptional.
• Navigating ambiguity and solving nuanced business challenges.
• Elevating the sophistication of affiliate and creator programs.
• Coaching and leveling up teammates around you.

Qualifications

• 6+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients.
• Demonstrated experience managing enterprise or highly complex brand relationships.
• Proven track record of driving retention, expansion, and long-term account growth.
• Experience engaging executive stakeholders and influencing decision-making.
• Strong analytical instincts with the ability to turn performance data into strategic insight.
• Exceptional communication and executive presence.
• Ability to thrive in a fast-paced, high-growth environment.
• Bachelor's degree required.

Bonus Points:

• Deep passion and understanding of the creator economy.
• Experience in SaaS Customer Success with a track record of exceeding client expectations.
• Familiarity with affiliate marketing platforms and performance marketing.
• Experience working in a remote startup environment.

Benefits

• Medical & Dental Coverage at 70%.
• Equity in ShopMy.
• Flexible PTO.
• 14 weeks of parental leave.
• Wellness & Social Stipend.
• Technology Stipend.
• Learning & Development Stipend.
• 401k program (3% automated contribution from ShopMy!).
• Wellhub Membership.
• Company retreats.
• Opportunity to monetize your influence - all employees build out a ShopMy page!
• Birthday PTO.