[Hiring] Senior Inbound Sales Representative @Legends EOR

Role Description

Take ownership of warm inbound enquiries, qualified survey bookings and quotation follow-up, converting opportunities into deposited orders. This is a sales-focused role responsible for managing warm inbound enquiries from initial contact through to qualified survey booking, quotation follow-up and deposit.

• Respond quickly to new enquiries by telephone and appropriate written channels.
• Confirm customer requirements, location, budget expectations, timescale and decision-making process.
• Book qualified surveys into available slots, considering travel and surveyor capacity.
• Confirm appointments, send reminders and recover cancellations or missed visits.
• Explain the service and value clearly without relying on discounts.
• Follow up outstanding quotations and identify what is preventing customers from making a decision.
• Confidently ask suitable customers to proceed and pay their deposit.
• Handle objections relating to price, timing, competing quotations and uncertainty.
• Refer technical questions, scope changes and pricing exceptions to the director.
• Reactivate suitable older enquiries and quotations.
• Maintain accurate GoHighLevel records, including notes, values, stages, loss reasons and dated next actions.
• Provide a complete handover once a job is secured.

Qualifications

• Ideally 2+ years of relevant sales experience, although demonstrated results are more important than time served.
• Proven track record in telephone-based sales, appointment setting and quotation follow-up.
• Evidence of successfully converting warm inbound enquiries rather than solely making cold calls.
• Experience selling to UK homeowners.
• Construction experience is desirable.
• Home-improvement experience, preferably within windows and doors, kitchens, solar, heating or related services.
• Strong objection-handling, listening and closing skills.
• Clear, professional spoken and written English.
• Experience using GoHighLevel or another CRM to manage an active sales pipeline.
• Strong organisation and ability to work independently.
• Reliable remote-working setup, including a quiet workspace and connectivity contingency.
• Available to work UK hours and weekend shifts within an agreed rota.

Performance Measures

• Initial process targets include a first human contact attempt within five minutes for at least 90% of new leads received during covered hours.
• At least 95% of scheduled follow-ups completed on time.
• At least 95% of new quotations followed up within two working days unless another date has been agreed.
• All active opportunities must have an owner, accurate notes and a dated next action.
• Commercial performance will be measured through accepted-estimate lead-to-survey conversion, qualified survey attendance, quotation-to-deposit conversion, full contract value secured through deposited orders, margin protection, cancellations and customer experience.
• Volume and conversion targets will be agreed against actual lead supply, survey capacity and a measured starting baseline.
• Closing results are shared with the director where the director conducts the survey and presents the quotation.
• Performance will not be judged on call volume or appointments booked alone.

Incentives and Support

• Performance incentives reward qualified attended surveys and resulting deposited jobs that meet pricing and margin requirements.
• Product training, pricing guidance, CRM access, approved communications and regular call coaching are provided.
• Discounts or changes to scope require approval.