[Hiring] Senior Director, Account Management @Sodexo

Role Description

As Senior Director, Account Management you will be accountable for Sodexo’s largest and most complex Healthcare client relationships—enterprise accounts with $50M+ annual revenue, typically spanning multiple sites, multiple services, and system-level stakeholder groups. You will serve as the senior relationship leader and trusted advisor to client executives, owning enterprise governance, escalation resolution, and a multi-year plan to expand share of wallet and strengthen client confidence.

This is a strategic role for a leader who can operate in high-complexity environments, influence senior internal and client stakeholders, and translate client priorities into a clear roadmap for growth and measurable outcomes—working in close partnership with Operations and collaborating with Sales when qualified opportunities emerge.

This is a remote role with up to 50% travel to client sites (regional alignment considered).

What You'll Do

• Own the enterprise client relationship (single $50M+ account).
• Serve as the primary executive relationship owner for the account; build deep, durable partnerships across the client’s C-suite and system leadership.
• Develop and lead a 1–3-year enterprise account strategy aligned to client priorities, system initiatives, and Sodexo growth objectives.
• Chair governance and resolve escalations.
• Own escalation resolution: lead complex issues to closure by aligning internal leaders, clarifying decision rights, and maintaining client trust.
• Drive share of wallet expansion.
• Identify and shape growth opportunities across sites and services; build the internal “case for change,” align delivery capability, and position value for the client.
• Qualify opportunities and engage Sales when ready—partnering closely while maintaining accountability for the overall client relationship and strategy.
• Build and maintain a forward-looking growth roadmap and pipeline narrative for senior leadership visibility.
• Establish proactive voice-of-client loops and use satisfaction signals to drive action across internal teams.
• Package and communicate value with executive-ready storytelling (outcomes, impact, innovation, risk mitigation, and success stories).
• Maintain oversight of contract governance, obligations, change controls, and compliance with key Sodexo programs.
• Own renewal readiness and account health, partnering with Sales as needed during formal renewal/procurement cycles.
• Partner with a senior operational counterpart to ensure alignment on priorities and performance.
• Coordinate effectively across Sales, Operations, Finance, OpEx, Marketing, and other functions to deliver outcomes.

Benefits

• Comprehensive benefit package, commission plan, vehicle allowance, remote home office with travel opportunities.
• Medical, Dental, Vision Care and Wellness Programs.
• 401(k) Plan with Matching Contributions.
• Paid Time Off and Company Holidays.
• Career Growth Opportunities and Tuition Reimbursement.

Qualifications

• 10+ years of progressive experience in enterprise account management, strategic client partnerships, customer success, or complex commercial roles (Healthcare preferred).
• Demonstrated success leading large, multi-site, highly complex client relationships with senior executive stakeholders.
• Proven ability to chair executive governance, manage high-stakes escalations, and drive decisions through ambiguity.
• Strong commercial acumen and ability to build share-of-wallet expansion strategies and translate them into executable roadmaps.
• Experience with complex contract structures, contract stewardship, change controls, and procurement/renewal dynamics.
• Exceptional executive presence, communication, and stakeholder management—able to influence without authority across senior internal and external leaders.
• Proficiency with CRM tools (e.g., Salesforce) and comfort using data to tell a clear story (value, risk, satisfaction, growth pipeline).

Company Description

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.