[Hiring] Senior Customer Sales Manager @The Kraft Heinz Company

Role Description

The Senior Customer Sales Manager (Sr. CSM) drives Kraft Heinz selling efforts, strategic development, and ecommerce initiatives on a $65 million business with Meijer. The position will manage a business structure organized around Meijer to enhance category focus, leveraging Kraft Heinz scale and brands through a single point of accountability. Importantly, the Sr. Customer Sales Manager will drive the following broad business strategies to develop profitable Kraft Heinz volume and share at the customer.

• Develops others within customer business team and Kraft Heinz Sales by mentoring/coaching to share job experiences, building business opportunities, etc.
• Works jointly and in collaboration with the ECM team to manage in-store execution, Hand Picked Offers and Scale events across the portfolio.
• Creates a culture that recognizes rewards and encourages personal growth through empowerment and innovation.
• Facilitates cross‐functional experiences that build knowledge base of employees for future growth.
• Demonstrates available resources/scale to elevate executional excellence across; leads cross‐functional business planning in category management, supply chain efficiency, technology, local marketing.
• Develops, tracks, analyzes, and evaluates business plans based on Business Unit, customer strategies/initiatives and external factors.
• Builds Kraft Heinz business with customer measured by profitability achievement, share gains, revenue targets, special programs, new and core item introductions/distribution.
• Understands and applies insight information applications, both internal and external (competition), to build total customer profits.
• Tailors programs consistent with customer’s strategy that deliver superior results and aligns with the business sectors’ expectations.
• Serves as primary collaborator with Kraft Heinz HQ Sales organization.
• Provides a single point of accountability to the customer for all Kraft activities.
• Services the customer by establishing positive business relationships with decision makers, providing category management expertise programs at the retail level.
• Provides updates to management on competitive activity (both at Customer and in the market), Customer specific strategy changes, key marketplace updates and other business related activities.
• Drives efficient and effective trade programs to deliver best return on investment and within budget.
• Administers volume and trade promotion spending levels within budget while managing trade dollars as percent of revenue for maximum results.
• Drives excellent customer service; interfaces with key customers contacts to assess current service levels, understand areas for improvement and ensure improvement plans are implemented.
• Leads and/or assists with major business reviews and customer visits, including annual reviews and “top‐to‐top” meetings, depending on Customer.
• Manages seamless delivery/service process for Customers.

Qualifications

• Strong sales background with excellent understanding of business processes (forecasting, promo planning, multiyear strategy development).
• Previous experience owning a P&L.
• Significant experience in building customer relationships.
• Strong financial acumen – understanding of profit and revenue drivers and analysis.
• Proficiency in deploying trade.
• Strong decision‐making ability grounded in critical thinking and planning.
• Drive for Results.

Requirements

• Location Requirement: Candidates must reside in either Illinois or Michigan.

Benefits

• Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.
• Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
• You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments.
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training.
• Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs.
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability.