[Hiring] Senior Consulting Field Sales Engineer @Ciena

Role Description

We are seeking a Senior Consulting Field Sales Engineer as the customer-facing, technical resource supporting the hyperscaler accounts in the submarine network space. The ideal candidate requires a strong technical background with an understanding of optical products, subsea networking, and customer applications.

• Perform technical oversight, including on-site customer engagements, support customer and internal architectural discussions and requirements definition into the engineering organizations.
• Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions.
• Be able to create, communicate and articulate the value of solutions to customers.
• Understand the customers' current network, software applications, and architecture.
• Work with both internal and external organizations to drive solutions for our customers.
• Collect and assist in assessment of new product features, providing input on prioritizations.
• Consult with customers on best practices and how to incorporate Ciena’s technology into their networks.

Qualifications

• Building network cost models that drive optimization of network designs in both subsea and terrestrial backhaul networks.
• Understanding basic concepts of Data Center architectures, spine and leaf designs, edge networking, and optical transport.
• Basic understanding of Automation SW architecture, common workflows, ZTP methods, DCN networking, APIs, and networking models.
• Familiarity with cloud architecture and deploying/running applications in a cloud environment.
• Construction of product feature/price analysis spreadsheets.
• Sales opportunity and quote tool experience a plus.
• Project management and organizational skills.
• Problem-solving skills.
• Communication skills.
• Strategy development.
• Time management skills; ability to plan, prioritize, execute & follow-up within a timely manner.
• Professionalism in attitude, conduct, and appearance.
• Ability to build strong customer relationships and support an overall sales strategy.
• Technical background and desire to learn new technologies.
• Demonstrated ability to manage ongoing activities such as RFP activity, trials, and product acceptance.
• Must be able to communicate and work with Ciena engineering organizations and articulate the technical concepts and design to our customers.
• Excellent organizational skills due to the dynamic nature of activities.
• Superior verbal and written communication skills.
• Master’s Degree (CS, EE) or equivalent experience required.
• 10+ years telecommunications/industry experience in the subsea space.

Requirements

• Remote sales engineer supporting Hyperscalers across the Globe in the submarine space.
• Serve as a customer-facing contact for advanced technical issues.
• Ability to understand network architectures and their building blocks.
• Preparation of proposals, RFx's responses, and forecasts.
• Collect and assist in assessment of new product features.
• Manage and track customer requests and help coordinate sales activities.
• Assist Customer Product and Technology solution discussions and presentations.
• Support in the development of business cases, pricing strategies, and incentives to win business.
• Assist in tracking of product deliverables and communicating issues to regional teams.
• Lead the transition of customers from end-of-life products to other Ciena solutions.
• Plan and support product certification, acceptance testing, and network introduction activities.
• Make independent decisions on routine technical activities in accordance with company policy and procedures.
• Travel as required to customer sites, R&D locations, and technical conferences for customer engagements, technical discussions, and presentations.
• Perform other duties as assigned.

Benefits

• Competitive compensation, including base and incentive compensation.
• Comprehensive benefits package, including medical, dental, and vision plans.
• Participation in 401(K) (USA) & DCPP (Canada) with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company-paid holidays, paid sick leave, and vacation time.
• Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.