[Hiring] Senior Admissions & Patient Relationship Manager @Sagan Worldwide

Role Description

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

Duties & Responsibilities

• Admissions & Sales Conversion (Primary Focus)
  • The "Front Door": Serve as the primary point of contact for inbound leads, responding with a confident, authoritative, and "peppy" sales energy.
  • Conversion Mastery: Guide hesitant parents through the enrollment funnel, addressing objections regarding cost and clinical care to move them to a "Yes."
  • Crisis De-escalation: Use sophisticated empathy and active listening to manage high-stress calls from parents while maintaining a calm, informative, and professional tone.
  • Pipeline Management: Meticulously manage the sales lifecycle within Salesforce/CRM, ensuring no lead goes cold and follow-ups are succinct and timely.
• Revenue Cycle & Clinical Intake (Technical Execution)
  • Insurance Navigation: Perform Verification of Benefits (VOB) and clearly explain complex US insurance details (deductibles, coinsurance) to families with total clarity.
  • Documentation & RCM: Ensure all clinical intake data is pristine and manage the billing cycle to ensure claims move forward without errors.
  • Process Initiative: Act as a "Builder" by creating SOPs, intake scripts, and automated workflows to help the practice scale efficiently.

Qualifications

• Exceptional English Fluency: Native-level or C2 English is mandatory. Your communication must be structured, succinct, and free of hesitation.
• Sales & Admissions Background: 5+ years of experience in healthcare environments with a proven track record in SDR, BDR, or Admissions roles. You must be comfortable with "asking for the sale."
• Clinical Authority: Prior experience in US Mental/Behavioral health is preferred. You must understand the nuances of adolescent care.
• Technical Stack: Advanced proficiency in Salesforce and Electronic Health Records (EHR) such as Athena, Kareo, or AdvancedMD.
• The "Startup" DNA: Highly organized, proactive, and able to work independently in a fast-paced, high-growth environment.