[Hiring] Senior Account Manager @Freshpet Talent Acquisition

Role Description

We are seeking a strategic and performance-driven commercial leader to shape and scale our specialty channel business. This role is responsible for developing account and channel strategy, driving revenue and distribution growth, strengthening retail partnerships, and translating data into clear, actionable plans that unlock category expansion. This individual will operate at the intersection of strategy, analytics, and execution—bringing a strong point of view on where to play and how to win, while delivering measurable results.

How You Will Make an Impact

Strategic Leadership

• Own and drive customer strategy, defining clear priorities, growth levers, and where to play
• Identify and develop high-impact initiatives that scale both the Freshpet brand and the broader fresh pet food category
• Build annual and quarterly strategic plans grounded in category trends, shopper insights, and retailer dynamics
• Translate complex data into clear “so what” insights and actionable growth strategies

Account Leadership & Development

• Build and maintain strong, trust-based relationships with key decision-makers across national and regional specialty retailers
• Act as a thought partner to customers—bringing forward a clear, insight-led perspective on category growth, assortment, and merchandising
• Lead joint business planning, aligning on shared priorities, growth targets, and execution plans
• Influence customer strategies to unlock incremental opportunities and expand Freshpet’s role within the category

Performance & Growth Delivery

• Own revenue, distribution, and ACV performance across assigned accounts with full accountability for results
• Identify and prioritize the highest-impact opportunities to expand distribution, optimize assortment, and strengthen in-store presence
• Monitor performance trends, identify risks and opportunities, and adjust strategies in real time to stay ahead of plan
• Ensure strong execution of key initiatives, including new item launches and in-store programming

Analytical & Insight-Driven Execution

• Leverage data and analytics to evaluate performance, uncover insights, and inform decision-making
• Quickly synthesize multiple data sources into clear, concise recommendations
• Partner with internal teams to align on forecasting, planning, and performance tracking
• Establish a strong test-and-learn mindset to continuously optimize results

Cross-Functional Leadership

• Partner closely with marketing, supply chain, finance, and operations to ensure strategies are aligned and executable
• Align assortment, merchandising, and activation plans with broader brand and channel strategies
• Ensure strong coordination across distributor partners to drive consistent execution and expanded reach
• Champion best practices and elevate overall specialty channel capability

Financial Management

• Support development of account-level forecasts, trade planning, and investment strategies
• Monitor performance against financial targets and identify actions to close gaps or accelerate growth
• Balance growth opportunities with ROI discipline to drive sustainable, profitable performance

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• 7+ years of experience in pet or CPG sales or account management
• Proven ability to develop and execute strategic growth plans that drive measurable results
• Strong analytical capabilities with the ability to translate data into clear insights and actions
• Demonstrated success building and influencing productive retail partnerships
• Strong commercial acumen across category, customer, and shopper dynamics
• Agility and adaptability in a fast-paced, evolving environment
• Excellent communication and storytelling skills, with the ability to influence across levels and functions
• High ownership mindset with a bias for action and results

Benefits

• Competitive salary range: $115,000 - $135,000
• Medical, dental and vision insurance
• Basic and optional life insurance
• Short- and long-term disability protection
• Flexible spending accounts
• 401(k) plan with company match
• Paid parental leave
• Pet insurance
• Tuition assistance
• A generous PTO plan
• And so much more!