[Hiring] Senior Account Manager @Absorb

Role Description

Together (an Absorb company) is seeking a performance-driven Senior Account Manager to join our growing Account Management organization. This role is central to our Net Revenue Retention (NRR)-driven operating model, where every Account Manager is accountable for both protecting and growing revenue within their portfolio.

As a Senior Account Manager, you’ll manage a book of business, owning the full renewal and expansion lifecycle. You will:

• Build strong customer relationships
• Drive adoption
• Identify early expansion opportunities
• Ensure the forecast discipline required for predictable revenue performance

This is an ideal opportunity for a rising SaaS AM professional who thrives in a growth-focused environment and wants to build the foundational skills to progress into increasingly strategic and complex account portfolios.

What you’ll do:

• Own all renewal processes and outcomes for your account portfolio.
• Maintain strong Gross Revenue Retention (GRR) and deliver 100%+ Net Revenue Retention (NRR).
• Identify and close incremental expansion opportunities tied to product adoption signals.
• Support customer movement toward multi-year agreements to improve long-term retention and account stability.
• Build and maintain foundational account plans with a focus on customer outcomes.
• Establish effective stakeholder maps and manage day-to-day relationships with customer champions and decision-makers.
• Monitor usage and adoption trends to proactively address risks and surface expansion pathways.
• Conduct quarterly business reviews with all customers to ensure their objectives are being achieved.
• Partner cross-functionally with Customer Success, Product, and Support to deliver a seamless customer experience.
• Maintain superior CRM hygiene and forecasting accuracy.
• Execute the renewal playbook consistently, including preparation, negotiation fundamentals, and close plans.
• Apply basic MEDDPICC principles to expansion opportunities.
• Contribute to internal process improvements to accelerate team effectiveness.
• Ensure consistent, high-quality customer engagement and communications across the customer lifecycle.
• Actively contribute to department-wide and cross-functional initiatives by sharing insights, best practices, and strategic recommendations that improve customer experience and revenue outcomes.

Qualifications

• 2–5 years of experience in SaaS Account Management, Customer Success, or post-sale revenue roles.
• Proven experience managing renewals or expansion opportunities.
• Strong relationship-building skills with comfort engaging both day-to-day and operational contacts.
• Strong organization skills, forecasting precision, and CRM discipline.
• Ability to learn value frameworks, negotiation fundamentals, and expansion methodologies.

Preferred

• A background in HR tech and helping companies create great working environments for their teams.
• Exposure to MEDDPICC, value-based selling, or structured renewal processes.
• Experience influencing multi-year agreement structure and positioning.
• Demonstrated track record of achieving revenue targets or retention goals.

Benefits

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.

Company Description

Together Mentorship Software is part of Absorb Software, a remote-first company that provides innovative people development solutions to organizations around the world. Together helps organizations design, launch, and scale impactful mentorship programs that drive employee growth, inclusion, and retention.

• We achieve exceptional results by genuinely caring about each other and the work we do.
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people.