[Hiring] Senior Account Manager @Paradigm
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Senior Account Manager @Paradigm
Sales
Salary $165,000 - $195..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2mths ago

[Hiring] Senior Account Manager @Paradigm

2mths ago - Paradigm is hiring a remote Senior Account Manager. ๐Ÿ’ธ Salary: $165,000 - $195,000 ote ๐Ÿ“Location: USA

Role Description

Weโ€™re looking for a Senior Account Manager to grow and retain relationships with our mid-market and enterprise customers. This role owns renewal and expansion revenue across a portfolio of accounts while ensuring customers realize meaningful outcomes from Paradigm's platform and services.

What Youโ€™ll Do

  • Own the customer lifecycle.
  • Manage a portfolio of enterprise accounts from onboarding through renewal, serving as the primary relationship owner responsible for customer health, satisfaction, and revenue retention.
  • Drive renewal and expansion.
  • Partner with internal subject matter experts and operations teams to lead renewal processes and identify expansion opportunities that increase overall account value.
  • Portfolio management.
  • Maintain a clear view of account health and opportunity across your portfolio.
  • Build and execute account plans that reflect customer goals, adoption progress, stakeholder relationships, and growth potential.
  • Develop a deep understanding of our products and services to deliver a compelling value proposition for prospective and existing clients.
  • Use tools such as Salesforce, Box, and Chili Piper to manage account activity, customer data, and pipeline visibility.

Qualifications

  • You believe that culture is a driver of performance and are motivated to help organizations build healthier cultures that work for everyone.
  • You have at least 6 years of sales or account management experience, including experience owning renewals, managing a book of business, and driving expansion revenue.
  • Experience selling or managing accounts in HR, Talent, People, or Learning & Development SaaS.
  • Some experience with new logo sales is required.
  • You bring a track record of managing a larger and/or more complex book of business, navigating multi-stakeholder enterprise renewals, and influencing internal processes and playbooks.
  • You consistently meet or exceed renewal rate, NRR, and expansion targets.
  • You have extensive experience with Salesforce CRM and PowerPoint, and youโ€™re familiar with (or open to learning) Box, Google Suite, and Chili Piper.
  • Youโ€™re a clear communicator who can put together thoughtful written proposals that bring the value of a product to life.
  • You thrive in fast-moving, ambiguous environments and can quickly diagnose challenges, develop practical solutions, and turn uncertainty into opportunity.

Requirements

  • Ability to mentor junior team members.
  • Experience managing commercial conversations with customers and negotiating renewals with a value-based approach.
  • Resourcefulness when faced with challenges that defy easy solutions.
  • Eager collaborator who partners effectively with internal and external stakeholders.

Benefits

  • Fully remote work environment.
  • Commitment to building a culture where people can do their best work while maintaining balance and well-being.
  • Diverse perspectives strengthen teams and improve outcomes.
  • Compensation range: $165,000 - $195,000 OTE (base + variable; depends on experience), including uncapped earning potential plus equity options.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs   >   Sales   >   account manager
Senior Account Manager @Paradigm
Sales
Salary $165,000 - $195..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2mths ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
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