[Hiring] Senior Account Manager @Paradigm

Role Description

We’re looking for a Senior Account Manager to grow and retain relationships with our mid-market and enterprise customers. This role owns renewal and expansion revenue across a portfolio of accounts while ensuring customers realize meaningful outcomes from Paradigm's platform and services.

What You’ll Do

• Own the customer lifecycle.
• Manage a portfolio of enterprise accounts from onboarding through renewal, serving as the primary relationship owner responsible for customer health, satisfaction, and revenue retention.
• Drive renewal and expansion.
• Partner with internal subject matter experts and operations teams to lead renewal processes and identify expansion opportunities that increase overall account value.
• Portfolio management.
• Maintain a clear view of account health and opportunity across your portfolio.
• Build and execute account plans that reflect customer goals, adoption progress, stakeholder relationships, and growth potential.
• Develop a deep understanding of our products and services to deliver a compelling value proposition for prospective and existing clients.
• Use tools such as Salesforce, Box, and Chili Piper to manage account activity, customer data, and pipeline visibility.

Qualifications

• You believe that culture is a driver of performance and are motivated to help organizations build healthier cultures that work for everyone.
• You have at least 6 years of sales or account management experience, including experience owning renewals, managing a book of business, and driving expansion revenue.
• Experience selling or managing accounts in HR, Talent, People, or Learning & Development SaaS.
• Some experience with new logo sales is required.
• You bring a track record of managing a larger and/or more complex book of business, navigating multi-stakeholder enterprise renewals, and influencing internal processes and playbooks.
• You consistently meet or exceed renewal rate, NRR, and expansion targets.
• You have extensive experience with Salesforce CRM and PowerPoint, and you’re familiar with (or open to learning) Box, Google Suite, and Chili Piper.
• You’re a clear communicator who can put together thoughtful written proposals that bring the value of a product to life.
• You thrive in fast-moving, ambiguous environments and can quickly diagnose challenges, develop practical solutions, and turn uncertainty into opportunity.

Requirements

• Ability to mentor junior team members.
• Experience managing commercial conversations with customers and negotiating renewals with a value-based approach.
• Resourcefulness when faced with challenges that defy easy solutions.
• Eager collaborator who partners effectively with internal and external stakeholders.

Benefits

• Fully remote work environment.
• Commitment to building a culture where people can do their best work while maintaining balance and well-being.
• Diverse perspectives strengthen teams and improve outcomes.
• Compensation range: $165,000 - $195,000 OTE (base + variable; depends on experience), including uncapped earning potential plus equity options.