[Hiring] Senior Account Executive @Genesys

Role Description

As a Senior Account Executive (AE) focused on both new business acquisition and account expansion, you will play a pivotal role in driving growth across a portfolio of strategic enterprise accounts in Balkans. You will be responsible for developing and executing go-to-market strategies to engage C-level decision-makers, identify new opportunities, expand existing customer relationships, and drive incremental revenue.

This is a quota-carrying role requiring a strong understanding of enterprise sales, complex deal cycles, and the ability to balance new logo acquisition with growth across existing accounts. Success in this role requires a proactive approach to uncovering new opportunities, identifying whitespace, and expanding our footprint across customers and prospects.

Key Responsibilities

• Prospect, identify, and close new business opportunities while driving expansion within existing accounts.
• Build and maintain a robust pipeline through new logo prospecting, account penetration, networking, and executive engagement.
• Develop and execute account-based sales strategies targeting high-potential enterprise customers and prospects.
• Identify whitespace opportunities and expand relationships across new business units, stakeholders, and buying centers within existing accounts.
• Lead complex sales cycles from qualification to close, often involving multiple stakeholders across IT, Operations, and Line of Business.
• Collaborate cross-functionally with Solutions Consulting, Marketing, Customer Success, and Product to tailor solutions and support long-term customer value.
• Deliver compelling value propositions and ROI-based business cases to executive stakeholders.
• Accurately forecast revenue and manage pipeline using Salesforce.
• Stay abreast of market trends, regulatory changes, and technology developments.

Qualifications

• 8+ years of experience in enterprise software or SaaS sales.
• Proven track record of quota attainment and consistent overachievement through a combination of new business generation and account expansion.
• Proven experience selling enterprise solutions and developing business opportunities in Balkans.
• Expertise in managing complex, multi-stakeholder sales cycles with enterprise clients.
• Demonstrated ability to develop new logos while identifying and closing expansion opportunities within existing customers.
• Strong executive presence and ability to communicate with C-level leaders (CIO, COO, CXO).
• Excellent negotiation, presentation, and relationship-building skills.
• High energy, entrepreneurial spirit, and a growth mindset.
• Fluency in English.

Preferred Qualifications

• Experience selling cloud-based, CX, AI, or contact center solutions.
• Familiarity with consultative and value-based selling methodologies (MEDDIC, Challenger, SPIN, etc.).
• Strong network and established relationships across enterprise accounts and partner ecosystems.
• Bachelor’s degree in Business, Finance, Engineering or a related field (MBA a plus).

Benefits

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.