[Hiring] Salesforce Solution Architect, Field Service @NeuraFlash, Part of Accenture

Role Description

We are adding a Solution Architect to our Field Service team! Working closely with and reporting to our Field Service Practice Lead, you will be responsible for bringing Salesforce project implementations to life by:

• Facilitating business process reviews to identify customer requirements and processes
• Translating customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Configuring Salesforce Field Service Cloud solutions
• Developing technical requirements and specifications for customers and the technical delivery team
• Driving best practice UX design into each and every aspect of solution delivery
• Managing all aspects of projects and customer communications
• Delivering customer end user training and documentation
• Overseeing and being accountable for the successful completion of all aspects of assigned projects
• Exercising independent judgment, and taking the lead role on enterprise level projects with minimal direction from senior management
• Leading vision and strategy discussions with contact center and customer service leadership and management
• Partnering with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Qualifications

• 3+ years project experience in a hands-on technical consulting and project management role
• 2+ years of project delivery experience with Salesforce
• Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
• Experience leading Enterprise Service Cloud projects - including ground-up Field Service and Sales Cloud deployments
• Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
• Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
• Deep understanding of Salesforce administration required (Service Cloud and Sales Cloud)
• Expert-level experience in designing and creating Service Cloud solutions using Salesforce declarative configuration
• Experience with Communities and Wave Analytics highly preferred
• One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred

Requirements

• Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously
• Ability to understand and assess how business processes can be improved using Salesforce
• Great with customers, quickly builds credibility, and a fantastic team player!
• BS in Computer Science, Engineering, or similar technical degree or equivalent experience

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: We build a culture of trust and understanding. We value good work, not the hours in which you get it done.
• Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Our teams love to have fun and celebrate together.