[Hiring] Salesforce Senior Consultant Manager @Directive

Role Description

We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who combines strong people leadership with deep technical expertise across Salesforce, marketing automation, and HubSpot.

You’ll partner closely with the Director of Revenue Operations to lead a team of RevOps Strategists, oversee complex client engagements, and ensure we consistently deliver high-quality strategic and technical work. You’ll also remain hands-on, stepping into client environments to guide architecture, troubleshoot complex issues, conduct audits, and support implementations when deeper expertise is required.

The right person is equally comfortable leading a team, presenting recommendations to senior client stakeholders, and getting into the details of a Salesforce or marketing automation environment.

What You’ll Do

• Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, coaching, and performance support.
• Serve as an escalation point for complex client and technical challenges.
• Own or oversee strategic client relationships, ensuring strong communication, delivery quality, and client satisfaction.
• Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects.
• Provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.
• Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.
• Translate complex technical findings into clear recommendations for executive and non-technical stakeholders.
• Review strategist work for technical accuracy and strategic quality before client delivery.
• Partner with Account Directors and internal leadership to identify expansion and cross-sell opportunities.
• Support scoping, solution design, and new business conversations for RevOps opportunities.
• Help develop repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice scales.
• Maintain visibility into project health, capacity, utilization, and delivery risks across the team.

Qualifications

• 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline.
• 1–2+ years of direct people management or formal team leadership experience.
• Active Salesforce Administrator Certification.
• Strong hands-on Salesforce Sales Cloud administration and implementation experience.
• Deep experience with Salesforce Account Engagement/Pardot:
• Pardot/Account Engagement certification strongly preferred; or
• At least 2–3 years of hands-on Pardot implementation and administration experience.
• Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.
• Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives.
• Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.
• Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations.
• Strong written and verbal communication with the ability to confidently manage client expectations and difficult conversations.
• Ability to balance leadership responsibilities with hands-on technical execution.

Requirements

• Previous agency experience strongly preferred; consulting or professional services experience is also highly relevant.
• Salesforce Account Engagement/Pardot certification.
• Additional Salesforce certifications.
• HubSpot certifications.
• Experience working across both Salesforce and HubSpot environments for B2B organizations.
• Experience scoping projects, supporting sales conversations, and identifying account expansion opportunities.
• Experience working across multiple concurrent client engagements.

Benefits

• Compensation for this role includes a competitive base salary.
• Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle.
• Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX).
• Mental health support through Spring Health and Headspace membership.
• Physical therapy through Omada and access to Aaptiv virtual workouts.
• Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave.
• Traditional and Roth 401(k) with a 3% company match.
• Annual bonus based on tenure, which scales in total amount over time.
• Annual Company-wide Retreat.