[Hiring] Salesforce Administrator @Finom

Role Description

We are looking for a hands-on Salesforce administrator to keep our commercial teams productive through responsive day-to-day support, access management, data quality and platform maintenance. You'll also help maintain reporting and develop your automation and AI skills alongside our Salesforce Developer.

• Be the first point of contact for Salesforce support.
• Triage and resolve internal support tickets, including:
  • Duplicate records
  • Data clean-up
  • Validation issues
  • Access problems
  • Minor bugs
• Manage day-to-day Salesforce administration:
  • Maintain users, permission sets, sharing rules, page layouts, fields and validation across our sales, partnerships and account management processes.
  • Help safeguard sensitive customer data by keeping access controls accurate.
• Support smaller configuration and automation improvements.
• Maintain and improve Salesforce reports and dashboards.
• Get to the answer in the data using basic SOQL queries.
• Keep the connected stack healthy with tools like Outreach, Modjo, Kubaru, Lusha, Clay, Hightouch.
• Push the vision forward for day-to-day sales work to happen in Salesforce.

Qualifications

• 1+ years of hands-on Salesforce administration experience with Sales Cloud or Service Cloud.
• Practical Salesforce administration skills: user management, validation rules, permission sets and sharing, plus basic reports and dashboards.
• Experience maintaining Salesforce reports and dashboards, including fixing filters and improving existing reporting.
• Basic SOQL skills for writing straightforward queries.
• Ability to turn vague requests into specifications and push back when necessary.
• An obsession with making Salesforce users happy.
• Fluent English.
• Independence and accountability in a fully remote position.

Requirements

• Experience with AI tools such as Agentforce or Claude, or an interest in developing these skills.
• Experience designing Salesforce report types and dashboards for different audiences.
• Salesforce Administrator certification (ADM-201); Advanced Admin or Platform App Builder on top of it.
• Experience with Outreach, Clay, Hightouch or Kubaru.
• SQL experience, including with Databricks, Bigquery or Snowflake.
• Enough Apex literacy to read and understand developer code.
• Experience working in Fintech, banking or other highly regulated environments.

Company Description