[Hiring] Sales Trainer Specialist @Hilton Grand Vacations

Role Description

Join us in a Training Specialist Role and get a chance to use your superb training skills to train our new sales team members!

• Responsible for representing Hilton Grand Vacations, ensuring member/guest happiness, and managing quality of product and service delivery.
• Promote a positive workplace where the sales executives feel confident that they will have the proper training and tools to succeed.
• Reinforce the HGV Core values.
• Passionate about training new hires.
• Prepare and complete action plans/goals and enforce customer-service standards.
• Responsible for resolving sales executives' issues/concerns within the first 180 days.
• Conduct ride-alongs, ride reports, and speak to Sales Executives and Sales Managers.
• Run weekly sales numbers for each sales executive and review for follow-up and performance planning.
• Hold a 30-60-90 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale.
• Responsible for releasing all new hires to the floor once they have passed testing and the last ride reviewed and approved by Sales Manager.
• Provide one-on-one counseling with all new hires to help them understand the sales process outside of a group setting.
• Keep sales executives up to date with inventory changes, new program benefits/changes.
• Provide tools to aid in the success of their sales process.
• Provide follow-up training weekly, monthly, and 1 year after hire date.
• Implement ways to increase employee retention.
• Provide ethical training motivated by our core values.
• Reduce cancellations by providing effective tools.
• Promote career pathing by employee retention.
• Build a fun workplace, filled with passion.

Company Description