[Hiring] Sales Support Specialist @Tecovas

Role Description

Tecovas is looking for a Sales Support Specialist, Wholesale who will support day-to-day operations by managing administrative tasks, coordinating customer communications, and supporting sales initiatives. Reporting directly to the Senior Director, Strategic Accounts, you will be responsible for:

• Entering customer orders
• Troubleshooting customer issues
• Facilitating smooth interactions between customers and operations

The ideal candidate is highly organized, customer-focused, and has strong written and verbal communication skills.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience
• 1+ year of experience in sales support, customer service, account management, retail, or a related role
• Excellent written and verbal communication skills
• Detail-oriented with a customer-centric mindset for delivering radical hospitality solutions
• Comfortable working with regular data entry and proficient Excel skills
• Familiarity with wholesale and retail landscape
• Bonus points for experience in NetSuite, ElasticSuite, retailer platforms, or B2B Platforms

Requirements

• Act as the day-to-day point of contact for Wholesale (WHSL) partners
• Respond to inquiries, provide updates, and handle requests in a timely, professional manner
• Identify and escalate trends in customer requests and gaps to help drive continuous improvement
• Collaborate with Order Management to ensure accounts are informed of issues with orders, including delays, shortages, or other impacts
• Maintain accurate data in systems to support the onboarding of new WHSL accounts
• Support the WHSL Sales team with seasonal order submissions, linesheet distribution, pricing, and product info
• Manually enter orders as provided by accounts in various forms
• Maintain excellence in customer service and order entry practices
• Execute RMAs
• Coordinate response to billing issues
• Monitor and maintain MAP Policy
• Execute data entry as needed for new customer platforms and systems

Benefits

• Insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• 401(k) match
• Paid Parental Leave
• Flexible PTO policy
• Corporate wellness program
• Competitive salary - $65,000-70,000/annum (commensurate with experience)
• Eligibility to participate in Corporate Bonus Program
• Generous employee discounts!