[Hiring] Sales Support Specialist @Airgas

Role Description

The Sales Support Specialist will support the sales representatives and will act as the pricing execution resource for the local areas, facilitate pricing through system requests, monitor price overrides, and support the rollout of price increases. You will also contribute by resolving customer disputes.

• Engage in field-based partnerships and conduct cylinder quality reviews to ensure operational excellence.
• Collaborate with local teams by visiting branches to provide hands-on support and foster alignment across our network.
• Maintain excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks to support the team.
• Produce sales and margin analysis, as well as usage reports to Account Managers on an ad-hoc basis, utilizing data available in BW (Business Warehouse), PowerBI, and in SAP.
• Facilitate all special pricing from sales representatives.
• Provide comprehensive PSA support and contract review, submit sales deal pricing in PROS (Smart Price Management), and partner with Account Managers and District Managers to coordinate effective price increases.
• Prepare business review and performance service reports for account managers to use in sales strategies.
• Support the dispute workbench for the designated area, resolving customer issues with pricing through collaboration.
• Create new sold-to accounts and validate account accuracy setup for the area.
• Coordinate efforts with the e-business team to set up customers on Airgas.com.
• Proactively identify opportunities to review account pricing and areas where we can further support the account.
• Submit and update all contract pricing for designated districts.
• Support the sales team with all PPRs (Periodic Price Reviews) for the designated districts.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Valid driver’s license and reliable personal vehicle with insurance coverage.
• Proficiency in common email, spreadsheet, word processing, and presentation software.
• Effective verbal and written communication skills with a demonstrated ability to build alignment across different departments.
• Proven experience supporting sales teams or working within a customer-centric business environment.
• A team-oriented mindset with the ability to foster understanding when resolving complex pricing or customer disputes.
• Excellent skills in building alignment and navigating agreements to meet customer needs.
• High-level presentation and public speaking skills.
• Ability to foster understanding and connect with individuals from different backgrounds.
• The ability to prioritize multiple tasks in a fast-paced environment while maintaining an excellent level of support for your colleagues.

Requirements

• Familiarity with, or a strong desire to learn about, industrial, specialty, and medical gases.
• Experience utilizing data tools such as SAP, PowerBI, or similar ERP/Business Warehouse systems to provide insights for the team.
• Experience working in a field-based or branch-support environment where you’ve enjoyed collaborating with local teams to improve processes.

Benefits

• Comprehensive Family Benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 14-week paid childbirth benefit to support growing families.
• 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Benefits start after just 30 days of employment.
• Competitive compensation and a comprehensive benefits package that includes short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.