[Hiring] Sales Support Representative I @SiteOne Landscape Supply

Role Description

The Sales Support Representative plays an important role responsible for providing sales support to the SiteOne sales team and helping to handle complex customer needs.

• Provide sales support to Key Account Managers and Business Development Managers.
• Proactively communicate needs and problems to Store Personnel and Line of Business Specialists, as needed.
• Handle day-to-day customer needs including:
• Diagnosing customer problems
• Providing customer quotes
• Taking customer orders
• Coordinating order logistics
• Sourcing and monitoring order fulfillment via phone
• Develop deep and lasting relationships with customer personnel via phone.
• May manage a small book of business, responsible for growing gross margin in book of business year-over-year.
• Leverage solution-focused sales tools and processes to maximize growth with assigned accounts.
• Maintain high level of customer satisfaction with assigned accounts.
• Maintain appropriate professional and technical industry knowledge.
• Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.
• Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program.
• Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance.
• Create Material Take-Off (MTO) estimates from landscape and irrigation plans and drawings.
• Review blueprints, designs, and specifications to determine required materials.
• Support contractors and customers with project planning and product solutions.

Qualifications

• 1-3 years of customer service or sales support experience preferred.
• Knowledge of trends in the green industry; familiarity with landscape, nursery, forestry, and/or irrigation products preferred.
• Proven knowledge of the sales cycle and solution selling techniques.
• Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution.
• Strong math and calculation skills for estimating quantities and costs.
• 3+ years’ experience in landscaping, irrigation, construction supply, or estimating.
• Experience working with contractors or project-based sales environments.
• Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills.
• Must possess strong communication, organizational, time management, and negotiation skills.
• Ability to think quickly and make decisions.
• Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint).
• Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working.
• High school diploma or equivalent required; college degree preferred.

Benefits

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!