[Hiring] Sales Support Representative @ERMI

Role Description

The Sales Support Representative (SSR) will manage and support existing sales accounts within a geographically defined territory to achieve and exceed business plans as directed by the sales professional. SSR is responsible for providing excellent patient care, education, and instruction in addition to performing fulfillment duties, such as inventory and logistics, to support the selling function of the sales team.

Essential Functions

• Build and maintain positive working relationships with physicians, therapists, and staff
• Conduct presentations and educate physicians, therapists, staff on Ermi program including value proposition
• Collect and review quality paperwork from select accounts for authorization
• Schedule, coordinate, and complete setups/adjustments/pickups with patients
• Educate and instruct patients on Ermi program/protocol
• Maintain clinic and patient accounts in company CRM
• Clean, package and return devices to home office as necessary
• Maintain clean and compliant storage facility and inventory counts
• Follow all federal and state healthcare regulations and company policies
• Other duties as assigned by supervisor

Qualifications

• Associate’s or Bachelor’s degree required
• Minimum of 1-year experience in a customer service industry recommended
• Clinical background preferred

Requirements

• Must have reliable transportation

Skills and Knowledge

• Attention to detail
• Strong computer skills
• Superior organization and communication skills

Competencies

• Focus on Customers: Aggressively seeks to anticipate, meet and exceed the needs and expectations of internal and external customers
• Shows Adaptability: Willing and able to adjust to rapidly changing priorities, multiple demands, and ambiguity
• Communication: Communicates clearly, concisely and with sensitivity to the needs of others in all aspects of written and spoken communications
• Establish Relationships and Establish Trust: Fosters excellent achievement through teamwork
• Show Drive and Initiative and Manage and Improve Processes: Embraces innovation and change as healthy, and as a source of opportunity

Benefits

• Flexible Schedule
• Mileage Reimbursement
• Potential for Full Time
• Competitive Salary