[Hiring] Sales Support Representative @Xylem

Role Description

Xylem is hiring an Inside Sales Representative to support our Dewatering Product Sales organization. The Inside Sales Representative assists the sales team in obtaining and keeping customers by performing administrative and clerical tasks. Their main duties include:

• Responding to customer complaints and questions
• Ensuring orders are processed on time
• Scheduling sales meetings and appointments
• Identifying and creating lists of potential clients
• Maintaining databases of sales

This role requires excellent communication and organizational skills, as well as the ability to handle multiple tasks simultaneously.

Responsibilities

• Customer Support:
  • Responding to customer inquiries and resolving any issues or concerns
  • Providing product information and troubleshooting assistance
  • Maintaining a positive and professional relationship with customers
• Order Processing:
  • Entering and processing customer orders accurately and efficiently
  • Coordinating with various departments to ensure timely delivery of orders
  • Resolving any issues or delays with orders
• Sales Assistance:
  • Assisting sales team with administrative tasks and data entry
  • Preparing sales reports and presentations
  • Tracking and updating customer information in the CRM system
  • Providing support during sales meetings or presentations
• General Responsibilities:
  • Maintaining a thorough understanding of company products, services, and policies
  • Collaborating with other departments to improve overall customer experience
  • Following up with customers to ensure satisfaction with products and services
  • Staying updated on industry trends and competition to provide valuable insights to the sales team
  • Contributing to team effort by accomplishing related tasks as needed
• High Impact Behaviors:
  • Continuous Professional Development: Committed to lifelong learning and staying abreast of industry trends and best practices
  • Collaboration and Teamwork: Understanding the value of collaboration and contributing to team goals
  • Results-Driven Performance: Focusing on delivering results and achieving objectives efficiently and effectively

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience
• Strong analytical skills with the ability to interpret complex data
• Proficiency in sales tools and software (e.g., SalesForce, CRM systems)
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively with cross-functional teams
• Strong negotiation and closing skills
• Knowledge of market research and competitive analysis techniques
• Ability to develop and implement sales strategies and plans

Requirements

• The estimated salary range for this position is $75,000 to $87,000 plus bonus
• Starting pay is dependent on multiple factors, such as skills, experience, and work location

Benefits

• Competitive compensation package
• Generous benefit package, including:
• Medical, Dental, Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement

Company Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.