[Hiring] Sales Support Administrator @ASTRO PAK

Role Description

Help keep customer orders moving from receipt through contract review and billing readiness. As a Sales Support Administrator, you’ll support our Field Inside Sales team by organizing customer documents, checking deal details, and coordinating with Contracts, Legal, Accounting, Billing, and Estimating.

If you enjoy detailed work, solving problems, and helping teams stay organized, this role offers an opportunity to contribute across the sales process. You’ll report to Field Inside Sales leadership and receive training to provide additional Inside Sales support as needed.

What You’ll Do

• Coordinate incoming orders and agreements.
• Receive and track purchase orders, subcontracts, and service agreements; confirm receipt, identify missing information, and route documents for the appropriate internal review.
• Verify deal details.
• Cross-reference customer information, scope, pricing, payment terms, and billing milestones against proposals and CRM records. Work with Inside Sales to resolve discrepancies.
• Support contract reviews.
• Compare terms with approved templates, document proposed revisions, and assist with limited negotiation within company guidelines and delegated authority. Escalate nonstandard terms and matters requiring legal guidance or additional approval.
• Prepare complete review packages.
• Gather proposals, scopes of work, exhibits, prior approvals, and relevant customer correspondence for Contracts and Legal. Coordinate Estimating and scope reviews when needed.
• Communicate with customers and internal teams.
• Request documentation, clarify requirements, discuss approved revisions, and provide status updates while handling sensitive conversations professionally.
• Coordinate billing readiness.
• Provide Accounting and Billing with complete, validated information, including billing contacts, invoice requirements, tax documents, milestones, and retention or lien requirements when applicable.
• Keep records accurate and organized.
• Track submissions, revisions, approvals, and outstanding items. Maintain CRM records and contract files, including correspondence, redlines, approvals, and executed agreements.
• Improve day-to-day workflows.
• Develop repeatable intake templates and checklists, identify opportunities to reduce rework, and provide administrative support that helps Inside Sales stay focused on customers.

Qualifications

• 1–2 years of customer service experience, with strong interpersonal, written, and verbal communication skills.
• Practical inside sales experience, including deal processing, proposal support, or handling customer documentation.
• Experience assisting with contract review or redlining, with an understanding of purchase order and service contract processes.
• Ability to recognize and flag common contract terms and potential concerns for Contracts or Legal review.
• Working knowledge of CRM workflows and accurate recordkeeping, with the ability to learn new CRM and document management systems.
• Familiarity with billing setup requirements and the information needed to prepare invoices.
• Comfort using Microsoft Office and electronic documents, including Track Changes or comparable redlining tools.
• Strong attention to detail, organization, and follow-through, with the ability to manage competing priorities and coordinate across teams.
• Sound judgment, discretion with confidential information, and a professional, customer-focused approach to sensitive conversations.

Preferred Qualifications

• Contract experience in biopharma, food and beverage, or manufacturing.
• Prior sales support or contract administration experience.

Travel Requirement

• Up to 10% travel for trade shows and industry events.

Benefits

• Highly employer-subsidized medical, dental, and vision insurance (medical coverage begins the first month following 30 days of employment).
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement savings plan with competitive employer contributions.
• 9 paid company holidays starting immediately upon hire.
• Paid time off and family leave benefits.