[Hiring] Sales Support & Account Operations Specialist @Brixio

Role Description

This is a hands-on commercial operations role supporting the day-to-day execution of the sales cycle.

• Working closely with Account Executives, Sales Engineers, partners and distributors to ensure opportunities move efficiently from initial engagement through quoting, coordination, follow-up and renewal.
• Responsible for keeping commercial activity organised and moving forward — from preparing quotes and maintaining CRM data to tracking renewals, coordinating partners and supporting client interactions.
• Suitable for someone who is highly organised, responsive and comfortable working across multiple stakeholders and opportunities in a fast-moving B2B technology environment.

Key Responsibilities

• Sales Support & Coordination:
  • Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans.
  • Work closely with Sales Engineers to translate technical scoping into quote-ready commercial documentation.
  • Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions.
  • Support Account Executives with deal preparation, client coordination and sales follow-up.
  • Schedule and coordinate client demos, onboarding sessions and internal handovers.
  • Support the preparation and distribution of Cloudflare marketing materials and commercial documentation.
  • Track indirect opportunities involving partners and distributors.
• Sales & Account Operations:
  • Maintain accurate and up-to-date opportunity and account information within Zoho CRM.
  • Track renewals and coordinate timely preparation and follow-up.
  • Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress.
  • Act as an operational point of contact for client requirements when Account Executives are unavailable.
  • Gather and organise relevant client information ahead of Account Executive or Sales Engineer involvement.
  • Escalate commercial or operational issues to the appropriate sales, technical or partner teams.
  • Ensure quoting and sales activities follow internal processes and approval workflows.

Key Stakeholders

• Account Executives on opportunities, client interactions and deal execution.
• Sales Engineers on technical scoping and professional services requirements.
• Cloudflare partners and distributors on pricing, approvals and commercial coordination.
• Sales leadership and delivery operations on pipeline visibility, handovers and execution.

Qualifications

• 2–4 years of experience in Sales Support, Sales Operations, Commercial Coordination or a similar role, ideally within a B2B technology, SaaS, cybersecurity or IT environment.
• Experience preparing and coordinating quotes, renewals and commercial documentation.
• Hands-on experience maintaining CRM data and sales pipelines.
• Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously.
• Experience coordinating across sales, technical, partner and/or client-facing teams.
• Fluent Arabic, French and English, both written and spoken.
• Comfortable working with CRM platforms such as Zoho, Salesforce or HubSpot.
• Good working knowledge of Microsoft 365, particularly Excel, Outlook and Word.
• Strong written communication and attention to detail.
• A structured, proactive and ownership-driven approach to work.
• Ability to work full-time in alignment with Gulf Standard Time.

Preferred Experience

• Experience in any of the following would be an advantage:
  • Cloudflare, cybersecurity, cloud or network infrastructure solutions.
  • A technology vendor, reseller, system integrator or distributor environment.
  • Working with Cloudflare partners or distributors such as Mindware.
  • Professional Services quoting and support-plan packaging.
  • Supporting Account Executives and Sales Engineers within a B2B technology sales cycle.
  • Managing renewal calendars, partner coordination and indirect sales opportunities.

Working Hours

• Alignment with Gulf Standard Time (UAE) required.

Benefits

• A fully remote role with exposure across the MENAT region.
• The opportunity to work within a growing Cloudflare-focused business.
• Direct collaboration with commercial, technical and delivery teams.
• Exposure to regional clients, partners and distributors.
• Career development opportunities across Sales Operations, Partner Enablement and Regional Coordination.
• A competitive local compensation package.