[Hiring] Sales/Revenue Operations Specialist @Informa Group Plc.

Role Description

This role is working remotely while based in Penang.

We are seeking a dynamic Sales/Revenue Operations Specialist to join the global tech events team on a 7-month fixed-term contract . In this role, you will be instrumental in managing contract and data accuracy, maintaining inventory systems, and ensuring seamless billing and invoicing processes. You will serve as a critical liaison between sales and support teams, coordinating across multiple departments to drive operational excellence and revenue accuracy.

Responsibilities

• Contract & Data Management
  • Manage contracts and ensure data accuracy throughout the contract process and entries into business systems
  • Conduct audits and reconcile data disparities across systems
  • Enforce best practices and data standardization
• Inventory & Product Tracking
  • Maintain sponsorship product inventory tracking documents
  • Maintain booth holds/rents via Floorplan.Live
  • Maintain Sales Inventory documentation and Internal Product delivery Database
• Billing & Invoicing
  • Ensure invoices are issued based on validated data to avoid discrepancies and reduce the need for credit notes
  • Perform quality control on client billing and invoicing
  • Serve as the main point of contact for sales on billing and invoicing matters
• Sales Support & Coordination
  • Monitor and respond to internal and sales organization requests
  • Support the sales organization with the contract process and client-related requests
  • Act as the liaison between sales team and support teams for delivery preparation

Qualifications

• Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting, and reconciliation of sold programs
• Salesforce experience and Excel proficiency are preferred
• Highly organized with a strong ability to balance multiple projects simultaneously while maintaining absolute attention to detail
• Focused on the accuracy and timeliness of billing delivery and deadlines
• Strong influencer able to coordinate across multiple internal teams including Sales, Informa Engage, Operations, and Customer Success
• Able to communicate conceptual solutions to peers and management effectively
• Exemplary high standards of customer service
• Motivated and driven to succeed

Requirements

• Accurate data across multiple systems (EV2, SAP, Salesforce, Floorplan.live, Excel)
• Inventory coordination
• Sales reports
• System audits
• Billing reports
• Client invoices

Benefits

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world