[Hiring] Sales Representative @BEL USA LLC

Role Description

The Contact Center Representative acts as the primary point of contact for customers and is responsible for all account management, selling activities, sales goal achievement, and increasing brand awareness. This role also involves handling customers’ transactions including but not limited to:

• Order status
• Claims
• Order Tracking
• Uploading artwork

The Contact Center Representative is responsible for basic, moderate, and complex functions of Order Management with speed and accuracy in a fast-paced environment. In addition to serving their own customers, the Contact Center Representative aids and supports other customers and members of their Team.

Qualifications

• Associate's/Bachelor's Degree
• Minimum of (1) one-year previous sales/customer service experience, preferably in a related industry.
• Experienced contact center professional with effective telephone, chat, email techniques, and customer care.
• Moderate knowledge of Excel required.
• Excellent communication skills; written and verbal required.
• Strong organizational skills also required.
• Basic sales and negotiation skills required.

Requirements

• Achievement of Sales goals and Contact Center metrics.
• Contributes to team achievement of service metrics and all Contact Center goals.
• Manages all calls in a professional, timely, and appropriate manner.
• Answers incoming customer calls, e-mails, or chat requests for information and resolution of issues or sales inputs within the defined SLA.
• Actively calls out to assigned customers to inquire about additional Sales opportunities.
• Probes for add-on/solution selling opportunities during customer engagement conversations.
• Recognizes and routes proactive sales opportunities to management when applicable.
• Completes outbound calls to new/existing customer base and/or e-mail communications on company initiatives.
• Advises and recommends on product options, add-ons, and solutions best suited for customers.
• Maintains and applies product/vendor knowledge applicable to fulfill customer requests.
• Maintains positive relationships with customers and ensures satisfaction with services.
• Provides price and availability information within defined guidelines.
• Submits, tracks, and escalates quotes/orders from customers.
• Resolves and/or routes credit related issues.
• Effectively investigates/escalates and resolves customer complaints and issues.
• Enters orders into the system pursuant to individual order characteristic requirements.
• Manages orders by auditing for completion and accuracy.
• Processes claims, redo/replacement orders, or issues In-store credit.
• Attends all required trainings and displays appropriate knowledge of materials.
• Completes and passes self-paced trainings and monthly learning checks in a timely manner.
• Assists the Contact Center Team with administrative duties as assigned.
• Performs ongoing maintenance of Customer Profiles for customer base.

Benefits