Role Description
Our associates celebrate lives. We celebrate our associates. Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence.
Job Responsibilities
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Revenue Generation
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Responsible for attaining or exceeding monthly sales revenue quota.
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Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers.
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Influences consumer on the benefits of pre-planning for a soft close.
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Guides and tours prospective families through cemetery grounds or crematory mausoleums.
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Develops an understanding of each family’s unique needs and offers solutions to meet their needs.
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Provides service beyond expectations to form the foundation for future sales.
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Promotes the SCI Brand and service excellence.
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Completes contracts thoroughly and accurately; follows up on outstanding documents and family questions.
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Addresses final questions with families.
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Prospecting
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Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations.
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Prospects at least 50% of workday through face-to-face interactions during events, door knocking, or seminars.
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Maintains and tracks activity levels in Customer Relationship Management (CRM) database.
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Obtains referrals from families served through after care visits (ACV).
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Schedules sales appointments and prepares marketing materials or cultural knowledge for appointments.
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Build Relationships with Families
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Establishes and maintains professional and service-oriented relationships with families.
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Connects with families through listening, honest communication, and genuine concern.
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Supports families in time of grief with acts of kindness; attends services and/or receptions.
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Represents a continuous link from services provided at need, through aftercare, to future services.
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Teamwork
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Collaborates and builds professional working relationships with management and staff.
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Shares family concerns with the rest of the SCI team.
Qualifications
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High school diploma or equivalent required; college coursework preferred.
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Funeral Directors License where required by state law.
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Life Insurance license where required by state law; company will support obtaining licensing.
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Current state/province issued driver’s license with an acceptable driving record.
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Sales experience preferred; industry experience a plus.
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Previous Customer Relationship Management (CRM) systems experience a plus.
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Computer and technology skills.
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Goal-oriented self-starter.
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Public speaking ability; comfortable presenting to small groups.
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Ability to work well in a team, as well as independently.
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Ability to work a significant number of evenings and weekends.
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Bilingual is a plus.
Compensation
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$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance).
Job Location