[Hiring] Sales Professional-Inside Sales @Service Corporation International

Role Description

Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.

Job Responsibilities

• Lead Generation
  • Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards.
  • Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars.
  • Obtains referrals from families served by the location by following up through visits with families after the service.
  • Networks and builds community and civic relationships.
  • Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families.
  • Maintains and tracks activity levels to ensure productivity.
  • Remains flexible with schedule to achieve results; often works nights and weekends.
• Build Relationships with Families
  • Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through.
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner.
  • Supports families in time of grief with acts of kindness.
  • Connects with families through listening, honest communication and genuine concern.
  • Develops an understanding of each family’s unique needs and offers solutions that provide value to them.
  • Stays in touch with families to ensure satisfaction.
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail.
  • Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships.
  • Builds trust-based relationships to earn the right to ask for referrals.
  • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning.
• Teamwork
  • Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff.
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and/or cemetery staff, to provide seamless, high quality service.
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future.
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales.
  • Acts as one team, setting arrangement continuation visits within two to three days after the service.
  • Shares family concerns with rest of the SCI team.

Qualifications

• High school education or equivalent.
• 1-2 years of college or equivalent experience.

Requirements

• Current state/province issued driver’s license with an acceptable driving record.
• In states/provinces where required, must hold a Funeral Directors License to perform this role.
• Sales experience or one to two years industry experience or equivalent education.
• Previous experience with Customer Relationship Management (CRM) systems is a plus.
• Basic computer and technology skills within a sales environment.
• Ability to work well in a team, as well as independently.
• Ability to work beyond “standard” hours as the need arises.
• Good driving record.
• Good work ethic.
• High-level of integrity.
• Creative, outgoing and energetic.
• Comfortable presenting in front of others.
• Desire to help others.
• Bilingual, knowledge of another language is a plus.

Company Description