[Hiring] Sales Patient Access Coordinator @Carrum Health

Role Description

As a Sales Patient Access Coordinator, you will deliver reliable, high-quality patient access support and significantly drive program engagement while managing a broader range of scenarios with increasing independence. This role focuses primarily on leveraging a specialized skillset to expertly drive patient engagement via carefully developed outreach strategies.

• Educate, qualify, and convert prospective participants to create program engagement.
• Master the ability to evangelize Carrum’s story to align Carrum's value to prospective participants that align with healthcare needs.
• Organize, document, and define best practices to constantly improve outreach strategies.
• Manage a wider range of patient inquiries related to access, eligibility, and intake with growing confidence and efficiency.
• Apply working knowledge of insurance types, benefits, and Carrum programs to guide patients accurately.
• Balance productivity and quality while managing your time, follow-ups, and documentation independently.
• Contribute ideas and feedback that improve workflows, documentation, or patient experience.
• Support newer team members informally by modeling best practices and answering questions.

Qualifications

• High School Diploma or General Education Degree (GED) required; college education preferred.
• 1-2 Years of experience in sales development, lead generation, or a similar customer-facing role preferred.
• Excellent written and verbal communication skills.
• Strong listening skills.
• Self-starter with organizational skills.
• Resilience and persistence.
• Ability to quickly learn.
• Understands the use of CRM and other sales tools.
• Spanish speaking preferred.

Requirements

• You have a “rock-solid” Carrum Pitch and are confident in your ability to influence program engagement.
• You have powerful people skills and know how to create strong connections with patients.
• You embrace “cold call” workflows and are excited to inform prospective patients about our excellent program offerings.
• You understand how to use consultative selling techniques to understand patient needs, address concerns, and overcome objections.
• You have excellent documentation and organizational practices.
• You understand the importance of curating objection reasoning when a prospective patient is not interested in participating, and leverage this critical feedback to constantly optimize our outreach strategy.
• You are a de-escalation expert and know how to best serve patients and create a world-class experience for them, despite any existing tension.
• You consistently meet or exceed performance expectations and service standards.
• You can manage moderate complexity patient scenarios with limited guidance.
• You demonstrate reliability, strong follow-through, and increasing ownership of your work.
• You communicate clearly and professionally with patients and internal partners.
• You are comfortable navigating multiple systems and adapting to evolving processes.
• You maintain a patient-first mindset while balancing operational priorities.

Benefits

• Stock option plan and performance bonus for eligible employees.
• Flexible schedules and remote work.
• Chicago and San Francisco offices available as an option.
• Flexible PTO, within reason.
• Summer Fridays (sign off @ 1pm local time).
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
• Annual holiday shutdown in December.
• Paid parental leave.
• Health, vision, and dental insurance.
• Employee Assistance Programs (EAP).
• 401K retirement plan.