[Hiring] Sales Order Coordinator @ConvergeOne

Role Description

The Sales Order Coordinator (SOC) will have the responsibility for strengthening relationships and increasing revenue within ConvergeOne’s existing customer base. Individual must be capable of strategic, solution-based selling, offering our entire portfolio of applications. We are looking for a creative, high energy, driven individual with knowledge of technology and a strong ability to execute desired sales objectives and goals. Ideal candidate must have superb communication and listening skills. Our objective is to develop SOCs that are sharp and determined with a focus on winning, with a commitment to integrity and keeping our client’s needs and business goals first and foremost.

Responsibilities

• Collaborates with Manager, Sales Support, Sales Directors, Account Executives & Solution Architects to determine strategic sales approaches.
• Establishes and maintains an ongoing rapport with existing and potential customers.
• Provides excellent Customer Service by responding to information requests, troubleshooting account issues or order management issues.
• Completes customer order management, including:
  • Working within the CRM system.
  • Preparing customer order for placement by providing an accurate package to colleagues utilizing the order checklist.
  • Corresponding with AE, Procurement, Project Management and the Customer throughout the sales cycle and delivery process.
• Maximizes deal profitability by leveraging OEM programs and promotions.
• Uses manufacturer tools to secure and maintain deal registration and/or special pricing.
• Provides joint effort with AE and Regional Renewal Manager to follow the T-Minus schedule and keep the CRM Contract Renewal Dashboard up-to-date.
• Sends SO/SOW/any other customer facing docs to AE for review.
• Ensures if AE is out of pocket, SSS can assist with sending out information to customer per AE request but keeping AE main point of contact with customer.
• Ensures order accuracy and orders are in line with ConvergeOne best practices; margin percentages, discounts and integrity using ConvergeOne’s booking policy.
• Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge.
• Keeps current on company policies, procedures, and objectives, clarifying them with Director when and if questions arise, and is always prepared to accurately discuss these policies to our customers.
• Operates during end of month, end of quarter, end of year for ConvergeOne’s strategic manufacturers as needed to ensure all orders are processed promptly.
• Backs up and assists other POD or regional team members when order queue is high or as needed for PTO coverage.
• Attends internal and external training classes to ensure technical expertise on products and solutions and order process continues to grow.
• Works with Director on task forces and internal projects as requested and when appropriate.
• Looks for process improvements and brings those ideas forward as appropriate to their manager.

Qualifications

• Bachelor’s degree or equivalent in a business-related subject.
• 1 - 3 years sales/business experience.
• Excellent communication and organizational skills.
• Proficient with Microsoft Office Suites.
• Ability to work in a fast paced, high volume, challenging environment.
• Exceptional listening, verbal, and written communication skills.
• Self-motivated, with high energy, operates with urgency.
• Ability to work independently and part of a team.
• Ability to absorb technical information and execute.
• Strong problem identification and resolution skills.
• Proficient in in 3rd party manufacturer tools, business processes and sales engagement models.

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution).
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser).
• RX Home Delivery.
• HSA with Employer Contribution.
• In-vitro Fertility (treatment coverage).
• Dental.
• Vision (2 plans: 12-month and 24-month frames allowance).
• FSA Plans (Healthcare, Dependent Care and Limited Purpose).
• Pre-tax Commuter Plans.
• Employer-paid Life Insurance.
• Employer-paid Short + Term Disability.
• Long Term Disability (2 plans: Employer-paid or optional Self-paid).
• Paid Parental Leave (4 weeks at 100%).
• Employee Assistance Plan.
• Voluntary Life Insurance for team member, spouse and child.
• Voluntary Accidental Death for team member and spouse.
• Legal/ID Theft Plans.
• TeleHealth.
• Wellness via Omada Health (healthy living solution).
• Travel Assistance.
• Business Travel Accident Coverage.
• Medical for foreign travel coverage.
• Employer-paid Pet Telehealth.
• Accident Insurance.
• Critical Illness Insurance.
• Hospital Indemnity Insurance.
• Volunteer Time Off.
• 10 Holidays.
• Summer Sizzle.
• On Demand Pay (Daily Pay).