[Hiring] Sales Operations Specialist @Paragon 28, Inc.

Role Description

Paragon 28 (Zimmer Biomet) is looking for a remote Sales Operations Specialist to be the engine behind our commercial success. You will play a critical role in keeping our sales machinery running flawlessly from your home office.

• Drive Revenue Velocity:
  • Mastermind the timely processing of all sales order activity to keep our financial wheels turning.
• Optimize Inventory:
  • Strategically transfer and allocate inventory to fuel daily billing and keep products moving.
• Solve Problems Fast:
  • Pivot quickly to handle internal and external sales order adjustments, keeping customers and agents happy.
• Connect the Dots:
  • Act as the vital remote bridge between sales agents, end customers, and internal finance teams to ensure flawless accounting.

Qualifications

• High school diploma or equivalent (Bachelor's Degree preferred).
• Minimum of 3 years of relevant professional experience (Business, Operations, Supply Chain, Customer Service and/or Hospital).
• Ability to approach end customer and sales agent requests in a proactive and consultative manner.
• Self-motivated; can work with minimal supervision remotely traveling to key customers.
• Experience with ERP systems, SAP preferred.
• High aptitude for problem solving and troubleshooting.
• Exhibits professionalism, particularly when working cross-functionally.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft systems (Excel and PowerPoint specifically).

Requirements

• Responsible for sales order lifecycle management for all orders activity (US/OUS and Core/PSI).
• Conducts daily review of order-to-cash pipeline to ensure that kit-level inventory is properly transacted, and all salable component-level inventory is allocated prior to purchase order application.
• Resolves all billing and delivery block issues related to pricing and batch discrepancies.
• Continuous reconciliation of surgical case to case billing activity.
• Processes all sales order adjustments resulting from internal and external sales order/invoice disputes.
• Provides periodic reporting of area activity to ensure adequate visibility.
• Supports critical period-end sales and field inventory activities.
• Provides guidance to internal teams on resolving inventory variances.
• Participates in User Acceptance Testing for system enhancements, as requested.
• Performs other duties as assigned.

Benefits

• Development opportunities.
• Robust employee resource groups (ERGs).
• Flexible working environment.
• Location specific competitive total rewards.
• Wellness incentives.
• Culture of recognition and performance awards.