[Hiring] Sales Operations Analyst @McGraw Hill LLC.

Role Description

The Sales Operations Analyst is a key contributor to the effectiveness and evolution of our Higher Education business unit’s go-to-market strategy and operation. Reporting to the VP of Strategic Sales Operations and collaborating closely with Sales, Strategy, and other cross-functional stakeholders, this role helps ensure the organization has the data, reporting, insights, systems, and tools needed to drive informed decision-making, improve commercial operations, and support the effectiveness of a large, complex sales and customer success organization, consisting of hundreds of sales representatives and dozens of managers.

This role combines analytics, research, operational problem-solving, and project support. You will support initiatives related to:

• Sales reporting and pipeline insights
• Process improvement
• Sales tools and systems optimization
• Emerging technologies and AI-enabled capabilities
• Broader go-to-market initiatives across the organization

The ideal candidate is highly analytical, detail-oriented, collaborative, and comfortable working in a fast-paced environment that requires both strategic thinking and strong execution.

This role works remotely from a home office and is open to permanent residents of the United States. Travel for on-campus visits, team meetings, and events is required an average of once or twice a quarter.

Qualifications

• Bachelor’s degree (preferably in a quantitative or systems-oriented field) or equivalent experience
• 3-5 years of experience in an analytics-centered role (e.g., sales operations, analytics, business operations, strategy, consulting)
• Experience working in fast-paced environments with changing priorities and ambiguity
• Demonstrated ownership and leadership of multiple projects or workstreams, contributing to meaningful business outcomes
• Experience specifically in a sales operations role is a bonus
• Experience in consulting, higher education industry, or education technology is a bonus
• Analytical, proficient at examining quantitative and qualitative data in multiple ways to generate valued insights
• Proficient with Excel and, preferably, PowerBI/Tableau, SQL, and other data analysis tools
• Strong research support skills, proficient at cleaning, organizing, and synthesizing complex data sets

Requirements

• Strengthen reporting, analytics, and business insights to guide decision-making and improve commercial performance
• Develop new reports, dashboards, and analyses to address strategic questions posed by Sales and Strategy leadership
• Maintain and enhance reporting used by sales reps and managers to monitor pipeline health, territory performance, and key trends
• Increase usage and impact of existing reports by improving discoverability for the Sales Team, analyze usage and feedback, and addressing blockers and friction
• Support the evaluation, optimization, and adoption of sales systems and tools to improve efficiency and sales effectiveness
• Conduct ongoing market research on the state of AI in sales enablement, looking for new features and tools from established and emerging providers (ex: Salesforce)
• Support the evaluation of new tools and capabilities through requirements gathering, workflow mapping, pilot testing, feedback, and performance assessment with sales reps/managers
• Partner with CRM team to evaluate usage patterns across existing sales systems and tools to identify optimization opportunities, gaps, and other needs
• Support key initiatives that improve commercial execution, operational effectiveness, and GTM performance
• Support the execution of new strategic initiatives across Sales Strategy & Operations through research, analysis, reporting, and cross-functional coordination
• Assist with research or process improvement efforts related to pipeline management, territory planning, sales workflows, or other similar areas
• Contribute to the continuous improvement and execution of business planning efforts across the sales and customer success organizations

Benefits

• The pay range for this position is between $80,000 - 98,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location.
• Click here to learn more about our benefit offerings.