[Hiring] Sales Operations Analyst @itD Tech

Role Description

itD is seeking a Sales Operations Analyst to support and optimize sales operations processes that drive efficiency and scalability across the organization. This role contributes to operational excellence by ensuring seamless system access, supporting lifecycle processes, and improving workflows. The ideal candidate will bring deep experience in sales support operations, system administration, and data management, along with a track record of delivering process improvements and operational efficiencies.

Location: Remote (U.S.-based preferred)

Responsibilities

• Support onboarding, transfers, and terminations, including managing system access and related processes
• Coordinate with cross-functional and global teams to ensure accurate and timely execution of operational tasks
• Document current workflows and identify opportunities to improve efficiency and scalability
• Analyze operational processes and recommend enhancements to optimize performance
• Partner with IT teams to troubleshoot and resolve system and access-related issues
• Maintain and update data within systems to ensure accuracy and compliance
• Assist with additional sales operations initiatives and reporting as needed

Internal Responsibilities

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Qualifications

• 2+ years of experience in Sales Support or Salesforce administration
• Working knowledge of Salesforce administration or database management
• Advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, data analysis)
• Experience managing system access and operational workflows
• Strong problem-solving skills with the ability to troubleshoot technical issues

Preferred Qualifications and Skills

• Experience supporting global or cross-functional teams
• Familiarity with process documentation and workflow optimization
• Exposure to CRM systems beyond Salesforce or related tools
• Ability to analyze data and provide actionable insights

Education

• Bachelor’s degree in a relevant field or equivalent work experience required

Benefits

• Comprehensive medical benefits
• 401k plan
• Paid holidays
• Networking & career learning and development programs

Company Description

About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities.