[Hiring] Sales Office Administrator @Fairchild Equipment

Role Description

A Sales Office Administrator provides administrative and operational support to the sales team, ensuring smooth day-to-day office functions. This role involves managing customer communications, maintaining records, assisting with reporting and coordination.

• Provide administrative support to the sales team and management.
• Maintain and update customer databases and CRM systems.
• Handle incoming calls, emails, and customer inquiries in a professional manner.
• Coordinate meetings, appointments, and travel arrangements for sales staff.
• Track sales metrics and assist with forecasting and analysis.
• Liaise with internal departments, including finance, logistics, and marketing.
• Manage office supplies and support efficient day-to-day office operations.
• Assist with onboarding new sales team members and maintaining documentation.
• Publish equipment listings on company and third-party websites; ensure listings are accurate and up to date with descriptions and photos.
• Add new equipment to listings upon receipt and remove listings once items are sold.
• Take or coordinate the collection of equipment photos for marketing and website use.
• Monitor and track off-lease units at Fairchild and other Hyster Yale Group (HYG) dealers; coordinate and notify locations regarding unit pickups.
• Assist with cartage coordination, including communication with trucking companies and drivers.
• Schedule deliveries in coordination with the company’s cartage providers.
• Review, approve, and accurately process invoices in a timely manner.
• Perform additional duties and responsibilities as assigned by the Controller and/or management.

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred)
• Proven experience in administrative or sales support roles
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM software (e.g., Salesforce) is a plus
• Attention to detail and problem-solving abilities
• Ability to work independently and as part of a team
• Experience in a sales or customer service environment
• Knowledge of sales processes and procedures
• Basic understanding of data analysis and reporting

Benefits

• Full benefits package, including Medical, Dental and Vision insurance
• Ability to have a flexible work schedule
• Possible remote work options
• Casual office dress code
• Generous Paid Time Off
• Paid Holidays
• 401(k) retirement plan and Employer Match
• Wellness Program that offers the opportunity to earn a medical insurance discount
• Company Paid Short-Term and Long-Term Disability

Physical Requirements

• Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Frequent physical activity of the position includes:
  • Stooping - bending body downward and forward by bending spine at the waist.
  • Kneeling - bending legs at knee to come to a rest on knee or knees.
  • Crouching - bending the body downward and forward by bending leg and spine.
  • Crawling - moving about on hands and knees or hands and feet.
  • Reaching - extending hand(s) and arm(s) in any direction.
  • Standing - remaining upright on the feet, particularly for sustained periods of time.
  • Walking - moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Pushing - using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  • Pulling - using upper extremities to exert force in order to draw, drag, haul or tug objects in sustained motion.
  • Lifting - raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
  • Fingering - picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  • Grasping - applying pressure to an object with fingers and palm.
  • Talking - expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Hearing - perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.
  • Climbing - ascending or descending.
• Occasional physical activity of the position includes:
  • Balancing - maintaining body equilibrium.
  • Fingering - perceiving attributes of objects by touching with skin, particularly that of fingertips.
• The visual acuity requirements include:
  • The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
• The conditions the worker will be submitted to in this position include:
  • The worker is subject to environmental conditions with activities that normally would occur indoors.
  • The worker is occasionally required to function in narrow aisles or passageways.